Supervisor, Clinical Care Support Specialist Teams

Medica•Minnetonka, MN

23h•Hybrid

About The Position

This Supervisor will oversee two teams of Administrative Support Specialists who provide Care Coordination referral support and administrative support to our department of Care Coordinators, in addition to providing member customer service support. Medica’s Supervisor is responsible for managing teams of care coordination support specialists for the provision of care coordination services for State Public Programs and other Medica members. The majority of members will be from our Care Coordination Products (MSHO, MSC+, ISNBC and SNBC) within State Public Programs and the Government division. In addition, this leader will partner with our Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services, implement improvement opportunities and manage corrective active plans as needed.

Requirements

RN Diploma or Degree in Nursing (Associates or Bachelors) + a minimum of 2 years’ experience in community based services, OR Bachelor's degree in Social Work + a minimum of 1-2+ years of community based services
5+ years clinical experience
1-2+ years supervisory experience of professional staff, including employees who are home office or located remotely; informal leadership that has included coaching and mentorship will also be considered
Active, unrestricted RN OR SW License in the state of MN Required
Excellent customer service skills and proven team building skills
Excellent computer skills and ability to leverage technology to lead remote teams
High degree of initiative and ability to work independently, and within a group
Ability to plan, organize and prioritize work effectively, including the flexibility to accommodate frequent changes
Strong problem solving skills
Consultant skills to articulate business needs and translate to quality programs that result in targeted staff competencies
Strong leadership skills
Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

Nice To Haves

MnCHOICES Certified Assessor Training (MNCAT) preferred or ability to obtain within 21 days of employment
Public Health Certification preferred, however not required

Responsibilities

Oversee two teams of Administrative Support Specialists.
Provide Care Coordination referral support.
Provide administrative support to the department of Care Coordinators.
Provide member customer service support.
Manage teams of care coordination support specialists for the provision of care coordination services for State Public Programs and other Medica members.
Partner with the Clinical Care Manager in the implementation and evaluation of Medica Care System care coordination services.
Implement improvement opportunities.
Manage corrective action plans as needed.