Clinical Support Specialist

PolyNovo

1d•Remote

About The Position

PolyNovo is seeking a Clinical Support Specialist to join their NSW Sales team. This role is responsible for delivering clinical support, education, and in-servicing to healthcare professionals (HCPs) across New South Wales. This is a newly created opportunity, and applications are welcomed from candidates seeking part-time arrangements. While the role is remote, regular travel to hospitals and clinics across NSW will be required to support Territory Sales Managers.

Requirements

Bachelor’s degree in Business/Sciences and/or health science e.g. Nursing, Physiotherapy, Pharmacy etc.
Familiarity with working within the hospital environment - familiarity in an operating room is a plus
Strong written and verbal communication skills
Strong ability to maintain a high level of reporting, documentation, and organisation.
Strong interpersonal skills and demonstrate ability to establish and maintain effective working relationship with co-workers, customers and other stakeholders.
Proficiency in Microsoft Office Suite.
Proven ability to take accountability for the quality and timeliness of their work outputs.
High level of proactive problem-solving skills
Must be willing and able to travel as required (depending on territory but up to 50%).
High level of experience working autonomously and within a small team environment.
Must have a valid Passport, Full Driving License and Working with Children Check.
Full working rights in Australia

Nice To Haves

familiarity in an operating room is a plus

Responsibilities

Provide clinical support, organise, and provide regular education/inservice to nurses, registrars and other relevant Health Care Professionals (HCPs)
Pass on potential leads to the Regional Territory Sales Managers
Organise and participate in trade shows and customer events.
Resolve customer complaints by investigating problems; developing solutions; preparing reports; making recommendations.
Recommend changes in products, service, and policy by evaluating results and competitive developments.
Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, and providing data back to the team.
Proactively assess, clarify, and validate customer needs on an ongoing basis.
Provide timely business reporting, activity, and results in the CRM.
Inventory management such as counting consignment/loan stock, rep stock and providing logistics support where necessary.