Supervisor, Clinic Operations - Neurosurgery - Full-Time

Mercy Cedar Rapids•Baltimore, MD

21d

About The Position

This position supports Mercy’s patient-centered care philosophy by supervising daily clinical operations and ensuring consistency in operations and staffing. The Supervisor, Clinic Operations provides excellent customer service and nursing support to a Mercy provider to facilitate positive patient outcomes. The role reports practice performance to the Manager, identifies operational efficiencies and areas for improvement, manages employee time reporting, and ensures adequate staffing. In partnership with the Manager, the Supervisor helps select, orient, train, assign, and supervise practice staff and participates in employee feedback, performance evaluations, discipline, and commendations. Depending on site size, the role may also perform duties of a Patient Service Coordinator or Patient Care Staff. Clinical duties include preparing patients for examinations, assisting with diagnostic procedures and treatments, documenting in the electronic health record, discharging patients, preparing and maintaining exam and treatment rooms, providing patient education, and handling biohazardous waste. Neurosurgery Clinic duties include supporting clinic needs and workflow, assisting with staffing, helping implement business-plan action items, addressing patient complaints, and monitoring and ordering supplies. The position follows Mercy safety guidelines and promptly reports unsafe conditions, incidents, and injuries.

Requirements

Excellent communication and customer service skills.
Computer skills, organization, time management, attention to detail, and the ability to remain poised and efficient in a fast-paced environment.
Current certification in Basic Life Support in accordance with the American Heart Association.
Current Iowa licensure as a Registered Nurse, Licensed Practical Nurse, or Certified Medical Assistant.
Completion of Iowa Dependent Adult Abuse/Iowa Child Abuse Mandatory Reporter training, with certification submitted to Human Resources before the start or transfer date.
Education sufficient to obtain the required licensure or certification.

Nice To Haves

Previous experience in a medical office setting is preferred.

Responsibilities

Report practice performance to the Manager and identify operational efficiencies or areas for improvement.
Manage employee time reporting.
Ensure adequate staffing at the practice site, using relief employees as needed.
Work with the Manager to select, orient, train, assign, and supervise practice staff.
Report employee performance issues to the Manager and participate in employee feedback, performance evaluations, discipline, and commendations.
As needed based on site size, perform Patient Service Coordinator or Patient Care Staff duties.
Prepare patients for examinations by obtaining histories, vital signs, reason for visit, presenting symptoms, and current medication lists.
Assist with diagnostic procedures and treatments as directed by the provider, including obtaining, labeling, and delivering specimens to the laboratory and explaining procedures to patients.
Complete patient discharge from the exam room, including written instructions, follow-up appointments, referral information, and testing appointments and instructions as needed.
Document effectively in the electronic health record.
Prepare exam and treatment rooms and maintain instruments, supplies, and protective devices; stock supplies and clean and sterilize instruments according to infection-control and manufacturer recommendations.
Provide patient education as needed for scheduled tests or procedures.
Handle and dispose of biohazardous waste according to requirements.
Follow Mercy safety guidelines and job-specific safety duties, and promptly report unsafe conditions, situations, incidents, and injuries.
Work with the Manager to maintain clinic needs and manage workflow within the Neurosurgery Clinic.
Support and remain aware of the clinic business plan and assist with implementing action plans.
Assist with clinic staffing to meet daily patient-care needs across clinic positions.
Manage patient complaints in a timely and caring manner and escalate them to the Manager as appropriate.
Monitor and order supplies as appropriate.
Lead staff toward departmental goals, maintain performance and service standards, develop and communicate work plans, monitor outcomes, provide constructive feedback, support staff development, and foster collaborative working relationships.