Clinic Operations Supervisor

Silver Pine Medical Group•Shelby Charter Township, MI

3d•$23 - $31•Onsite

About The Position

The Clinic Operations Supervisor collaborates with the Clinical Manager and Practice Administrator to oversee and coordinate clinic-level services and support efficient practice operations. The role is responsible for patient-care quality control, patient flow, clinic staff management, regulatory compliance and licensure, and resource management at the assigned clinic site. The supervisor leads clinic staff, manages schedules and performance, supports timekeeping and payroll accuracy, and ensures staff follow clinic policies and procedures. The position also oversees vaccine program management, supplies, equipment, quality-control processes, risk management, and compliance activities. The supervisor works collaboratively with leadership and other departments, supports team meetings, and investigates patient and employee complaints or grievances.

Requirements

High school diploma.
Medical Assistant certification or equivalent education.
At least five years of experience in an ambulatory medical practice.
Strong knowledge of medical terminology.
Demonstrated computer skills for documenting patient care in an electronic medical record.
Ability to communicate effectively in person, by telephone, and in writing.
Ability to work independently and as a team member.
Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages.

Nice To Haves

Two to three years of healthcare supervisory experience.
Medical front desk proficiency.
Two to three years of Medical Assistant experience.

Responsibilities

Select, train, coach, direct, and provide first-line performance management for clinic staff.
Prepare and maintain clinic schedules and monitor staff and physician schedules for changes.
Manage clinic staff performance, productivity, and reviews.
Monitor timekeeping, assist with payroll accuracy, and help senior management balance paid-time-off requests.
Ensure staff implement and accurately document policies and procedures.
Manage the vaccine program at the site level.
Assist with supply management to maintain appropriate stock and fiscally responsible expenditures.
Maintain accountability for clinic processes, practices, and medical equipment.
Produce reports and analyses as needed.
Conduct in-service training.
Carry out risk-management and compliance activities, including maintaining the Compliance Manual.
Ensure equipment is maintained and licensures remain current.
Inspect equipment areas for cleanliness and safety, and ensure equipment is used appropriately.
Recommend maintenance, repairs, and improvements to equipment, instruments, and facilities.
Facilitate productive workflow in each clinic.
Monitor and ensure timely completion of required weekly, monthly, and quarterly quality controls, including refrigeration and CLIA controls.
Adhere to patient confidentiality requirements under HIPAA and company policy.
Work collaboratively with the SPMG Leadership Team, maintain cooperative relationships, and support other departments when necessary.
Attend and participate in monthly observations and leadership meetings.
Participate in and facilitate team huddles and meetings.
Investigate patient and employee complaints or grievances and report findings to senior management for further instruction and action.
Act as a positive and effective change agent in the supervisory role.