Clinic Operations Supervisor

Children's National Hospital

7d•$58,344 - $97,240•Onsite

About The Position

The Clinic Operations Supervisor provides direct supervision of front-line practice staff, coordinates overall practice operations, and manages facilities-related issues. The role assists with implementing practice goals, objectives, policies, procedures, and systems. It also oversees day-to-day clinic operations, staff performance and development, financial and administrative processes, and quality-improvement activities.

Requirements

Bachelor's degree or equivalent and relevant work experience.
At least 2 years of progressive experience in a healthcare setting.
At least 2 years of supervisory or team lead experience.

Responsibilities

Provide direct oversight of day-to-day practice operations and troubleshoot operational issues, developing action plans with the manager to resolve them.
Assist the manager in developing performance standards and implementing policies and procedures to achieve department goals.
Ensure staff perform accurate work and registration processes; implement staff training and testing; optimize time-of-service collections; and ensure cash collection processes are complete and accurate.
Assist the manager in evaluating current business and new program initiatives, and ensure adherence to corporate policies and procedures.
Ensure vendor invoices are entered in Bear Resource for processing; monitor supplies and place orders as needed; and review monthly practice performance reports with the manager to keep expenses within budget projections.
Implement monthly customer satisfaction surveys and work with the manager, physician leader, and QI Specialist to make improvements based on results.
Review registration denials and provide staff feedback; lead performance-improvement initiatives identified by management; and ensure performance boards are implemented.
Participate in selecting and hiring staff; establish staff work schedules; train and mentor the administrative team; and provide ongoing performance feedback.
Conduct performance evaluations, manage staff performance goals, and take disciplinary action as needed.
Perform administrative tasks such as payroll and time records; complete requisitions and OCR entry into Bear Resource Finance; and perform other tasks as necessary.
Encourage and share ways to make work easier, recognize and share incremental operational improvements, and monitor and promote team efficiency.