Supervisor Clinic Operations

Baylor Scott & White Health•Frisco, TX

7d•Onsite

About The Position

The Supervisor Clinic Operations coordinates and supervises daily activities of assigned employees. This includes the physician front office, clinics, or other operational areas. The goal is to ensure high-quality, patient-centered care and compliance with policies, procedures, and standards.

Requirements

H.S. Diploma/GED Equivalent
Experience serving in a lead, supervisor, or other leadership capacity within a healthcare or clinic environment.
Strong organizational, prioritization, and multitasking abilities.
Demonstrated ability to work in a hands-on operational leadership role and provide staff coverage when necessary.
Strong communication skills with the ability to effectively partner with providers, staff, and patients.

Nice To Haves

3+ years experience supporting both front-office and back-office clinic operations.
Epic EMR experience.
Medical billing and revenue cycle experience.
Medical Assistant (MA) certification.
Experience managing work queues and resolving operational workflow issues.
Ambulatory clinic operations experience.
Demonstrated ability to lead daily huddles, manage clinic workflow, and support employee engagement.

Responsibilities

Provides direct supervision and leadership for 2 FTEs.
Organizes work in an efficient and cost effective manner, ensuring continuity of service and patient satisfaction.
Work includes appointment scheduling, billing and follow-up, patient throughput, facilities management, and ensuring the safety of employees and patients.
Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
Provides subject matter expertise for supervised employees. Sets standards for work quality and volume. Monitors work output and coaches for excellence. Identifies opportunities for LEAN applications and implements changes as needed.
Serves as part of the work team, performing duties as needed, working alongside those supervised.
Ensures employees follow behavior standards, corporate policies, and patient satisfaction standards for internal and external customers.
Provides input in the budget process to ensure resources meet patient needs. Monitors inventory and orders supplies as needed.
Oversees compliance, training and maintenance of applicable license and certifications.
Partners with leadership and necessary departments to investigate, resolve and document resolution of patient complaints concerning services provided by practice.
Participates in interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
Maintains safety of patients, family members, staff and self during all activities.