Clinic Supervisor

CommonSpirit Health • Elk Grove, CA

1d • Onsite

About The Position

As our Clinic Supervisor, you will oversee the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic who are caring for our patients. Every day you will oversee a smooth flow of clinic operations, advocate for and mentor your team as you support them in reaching their full potential, aligning with our operational goals and objectives, assist with budget development and management to ensure cost-effective operations, and monitor the productivity and efficiency of your department. Every interaction is an opportunity to improve your understanding of a patient's needs, the needs of your patient care team, or the needs of your clinic. To be successful in this role, you will be accountable and confident, an excellent communicator in one-on-one interactions and in front of groups, and be comfortable holding tough conversations, as you are responsible for the performance of your people and your clinic. In collaboration with Manager, Clinic Operations, supports a vision and culture that reflects a patient care-focused environment. Collaborates, as appropriate, to discuss and effectively resolve operational, staff and financial issues pertaining to the practice. Participates in work groups, teams, task forces and committees to support ongoing improvement in care center operations. Provides value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues. Ensures care center meets established standards. Takes ownership of and appropriate action to improve care center performance. Supports the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers. Audits for accuracy and completeness. Reviews task routing and response times. Coaches staff on areas of improvement. Assists in the coordination of facility management and support, including voice and data communications, electronic medical record and clinical information systems, space, and equipment. Participates in the integration of clinical information systems into care center operations.

Requirements

• 3 years of Outpatient Clinic Experience
• High school diploma or equivalent
• Demonstrated ability to effectively supervise productive, engaged teams and work with providers.
• Knowledge of or ability to learn the budgeting process, management reports, accounting, purchasing and patient billing process and systems.
• Knowledge of computers, systems and software, including word processing, spreadsheet, database, clinical information systems, electronic medical records, billing systems, and other application packages.
• Health insurance knowledge of HMO, PPO and capitated risk plan contracts as they relate to providers and practices
• Is a visible and results oriented leader with a focus on doing what it takes to get the job done while ensuring strong interpersonal relationships; puts the interests of the organization ahead of personal interests.
• Employs a style that is transparent, credible, and focused on relationship building, influence, conviction and integrity.
• High degree of resilience, has a sense of urgency, is outcome driven and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
• Excellent interpersonal and communication skills.
• Ability to express ideas effectively, both orally and in writing.
• Ability to demonstrate Dignity Health's values and exercise tact and diplomacy in dealing with others.
• Ability to effectively supervise and motivate others.
• Ability to work effectively and independently under pressure with minimal direction.
• Supports providing exceptional patient care within a highly regulated and constantly changing environment

Nice To Haves

• Previous out-patient practice management experience.
• Previous experience in the assigned medical group.
• Previous lead or supervisory experience in a union environment
• Bachelor's degree in business, finance or healthcare administration or related field, or equivalent combination of experience and education
• RN or LVN license & experience

Responsibilities

• Oversee the staff (patient care team, front desk, records, and ancillary services) in the outpatient clinic.
• Oversee a smooth flow of clinic operations.
• Advocate for and mentor your team.
• Assist with budget development and management.
• Monitor the productivity and efficiency of your department.
• Support a vision and culture that reflects a patient care-focused environment.
• Collaborate to discuss and effectively resolve operational, staff and financial issues pertaining to the practice.
• Participate in work groups, teams, task forces and committees to support ongoing improvement in care center operations.
• Provide value-added and productive input and expertise to drive continual improvement, support standardization and streamlining and to resolve ongoing patient care issues.
• Ensure care center meets established standards.
• Take ownership of and appropriate action to improve care center performance.
• Support the Manager, Clinic Operations in overseeing quality of task (i.e., electronic health record) management to support patients and providers.
• Audit for accuracy and completeness.
• Review task routing and response times.
• Coach staff on areas of improvement.
• Assist in the coordination of facility management and support, including voice and data communications, electronic medical record and clinical information systems, space, and equipment.
• Participate in the integration of clinical information systems into care center operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED