Clinic Supervisor

Johns Hopkins University•Timonium, MD

2d•$22 - $38•Onsite

About The Position

We are seeking a Clinic Supervisor who will be responsible for coordinating the daily clinical operations of the Dermatology Clinic at GSS. This role involves supervising and supporting clinical staff, ensuring the smooth and efficient functioning of all clinic activities, and independently resolving scheduling challenges, customer service concerns, and interdepartmental coordination issues as they arise. The Supervisor provides both clinical and administrative support within a multi-faceted clinical and cosmetic dermatology practice to maintain optimal office operations and strong patient relations. Additional responsibilities include coordinating meetings, assisting with administrative matters, and serving as a liaison among patients, their families, referring physicians, and third-party payers. The Clinic Supervisor also plays a key role in implementing and refining processes that support a patient-centered care model.

Requirements

High School Diploma or graduation equivalent
Four years related experience, including previous lead or supervisory experience
Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula

Nice To Haves

Clinical experience preferred

Responsibilities

Assures smooth and efficient patient flow and clinical operation in partnership with the health care team.
Coordinates a multi-faceted cosmetic and clinical office.
Assists patients, referring physicians, and third-party carriers to resolve patient-related issues.
Serves as a resource to clinic staff by mentoring, training, and working with the Clinic Manager to lead day-to-day operations.
Works with the Clinic Manager to organize staff meetings.
Takes the lead in improving clinical operations in collaboration with the Clinic Manager, Medical Director, and/or Assistant Administrator/Administrator.
Researches and prepares specialized reports and budgets.
Schedules patients.
Rooms patients, sets up procedures, and assists with other areas of clinical patient care process.
Relays information to patients regarding preparation for laboratory tests and examinations.
Maintains familiarity with various types of medical insurance to explain these plans.
Obtains pre-certifications as required by patients' health care insurers or managed care providers.
Troubleshoots and uses judgment in resolving problems as they arise.
Ensures that completed patient visits, procedures, and medications are pre-authorized.
Analyzes clinic-operating practices and makes suggestions for creating new systems and revising established procedures.
Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Monitors front desk financials such as time-of-service collections and registration issues that prevent a clean claim from being submitted.
Supervises the maintenance of physician, resident, and fellow templates in the patient scheduling system.
Resolves scheduling conflicts, monitors clinic utilization, and maintains clinic patient flow.
Intervenes as necessary on issues relating to patient complaints, health care providers concerns, and operational issues; takes measures to correct situations or ensures appropriate personnel are involved.
Assists staff directly in answering phones, patient registration, and other clinic operations.
Prepares and maintains clinic statistics and reports using database or spreadsheet software; develops reports to track referral/consult patterns, data regarding physician’s availability, appointment waiting periods and un-kept appointments.
Promotes service excellence to ensure patient, staff and physician satisfaction as outlined in the Service Excellence Standards reference guide.
Performs other duties as required.
Provides day-to-day oversight of the clinic staff to include but not limited to developing work schedules to ensure appropriate staffing levels, time and attendance, contributing to annual performance reviews, and performance management to include disciplinary action as needed with Clinic Manager collaboration.
Acts as a resource and preceptor for Medical Assistants and other clinical staff.
Supervises clinical/administrative support staff in the clinic, interpreting and communicating operating policies.
Identifies opportunities for performance improvement and provides input for the development of solutions as well as mentorship and guidance.
Participates in staff meetings by providing constructive input and facilitating problem-solving.
Ensures employee compliance training is up to date.
Serves as liaison for the group with the billing office and department administration.
Assists Clinic Manager in maintaining and optimizing efficient and effective clinic workflow.