Supervisor, Client Service and Strategy

RemotelyHR•Costa Mesa, CA

5d•Remote

About The Position

The Supervisor, Client Service and Strategy is responsible for achieving Senior Living clients’ marketing objectives by creating and maintaining strategic plans and overseeing overall client health. The role leads internal teams in delivering client goals, objectives, and strategic direction, working closely with the Director, Client Service & Strategy and VP, Client Service & Strategy to foster team growth and development. The position manages client relationships, develops communication strategies and campaigns, oversees annual client budget development and approval, and manages client retention and satisfaction as well as team productivity, satisfaction, and growth. It oversees multiple projects and cross-functional coordination, monitors performance, prepares management reports, contributes to marketing plan development, and reviews deliverables for brand integrity and strategy. This is a full-time remote role with occasional travel. The position may require flexibility to work earlier or later than traditional business hours to meet client needs and project deadlines.

Requirements

A minimum of 7–10 years of experience in client service, account management, or a related field.
Bachelor’s degree in marketing, advertising, journalism, business, communications, or a related field.
Strong leadership and team management capabilities.
Excellent communication and interpersonal skills, with a focus on client engagement; excellent written and verbal communication skills.
Proven problem-solving and conflict-resolution skills.
Ability to analyze data and make data-driven decisions.
High level of organization and attention to detail; ability to manage multiple projects in a fast-paced, deadline-driven team environment.
Strong adaptability and ability to thrive in a fast-paced environment.
Proficiency in relevant marketing tools and software; Microsoft Suite is required.
Strong people skills to navigate a range of personalities.
Ability to build strategic client relationships and partnerships.
Strong business acumen and ability to be decisive and make things happen.
Willingness to go the extra mile to meet client needs, including outside traditional business hours, and flexibility to work earlier or later when needed for deadlines and client needs.
Self-sufficient and self-motivated, with the ability to independently manage client communities.
Extensive integrated omnichannel advertising experience.
Proven track record of developing strong client relationships.

Nice To Haves

Previous agency experience.
Senior Living experience.
Wrike proficiency.

Responsibilities

Serve as a key client contact, respond to inquiries promptly, and resolve issues to ensure client satisfaction.
Build and maintain strong client relationships, proactively anticipate client needs, and act as a trusted advisor by offering strategic insights and recommendations.
Conduct regular client meetings to review progress, discuss challenges, and identify opportunities.
Coordinate with sales, marketing, and other departments to align client service delivery and strategy.
Lead the development of communication strategies and campaigns.
Oversee development and approval of client annual budgets.
Manage client retention and satisfaction, as well as team productivity, satisfaction, and growth.
Oversee multiple projects to ensure timely delivery and adherence to timelines and budgets.
Coordinate cross-functional teams for seamless project execution, monitor progress, and identify risks or issues.
Conduct post-project reviews and identify lessons learned and areas for improvement.
Identify improvements to client service operations and collaborate with the team to implement solutions.
Track and evaluate team performance metrics and implement strategies to improve service quality and efficiency.
Prepare regular reports on team performance, client feedback, and strategic initiatives for management review.
Contribute to marketing plan development.
Review deliverables for brand integrity and strategy.