Client Service Supervisor

SPS • Santa Clara, CA

19h • Onsite

About The Position

The Client Service Supervisor (CSS) works on-site with a client and oversees multiple sites or projects. The role is responsible for daily service delivery, employee management, customer satisfaction, and adherence to SPS policies. The CSS is the primary daily client contact in coordination with the Client Service Manager and oversees on-site staff and supervisory functions. The position provides prompt, courteous, and efficient service while maintaining a professional image for the company.

The CSS reports to the Client Service Manager, Client Manager, Client Director, or equivalent leadership. Some local travel is required, approximately up to 25%. The position is based on-site in Santa Clara, California. The expected compensation is $33–$35 USD; the final offer depends on skills, experience, location, and other job-related factors. This posting is for an existing vacancy.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in high-level relationship building and operational management.
• Previous management or supervisory experience overseeing 5–10 employees.
• Ability to build business relationships and interact effectively with C-level executives.
• Solid understanding of selling skills.
• Exceptional computer skills.
• Proven ability to prioritize client satisfaction, diplomacy, and ownership.
• Strong integrity and business ethics, with a team-oriented approach to account management.
• Strong communication, presentation, interpersonal, organizational, and listening skills; attention to detail.
• Ability to maintain confidentiality and handle sensitive matters.
• Ability to manage difficult situations with patience and tact, and to manage multiple priorities while adapting to changing needs.
• Ability to provide professional, personable, and knowledgeable client-facing service.
• Ability to grasp, lift, carry, or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for extended periods.
• Manual dexterity to operate office machinery, including phones, copy machines, and binding equipment.
• Ability to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Close and distance vision, ability to adjust focus, and ability to match or detect differences in colors, shades, and brightness.
• Willingness to undertake local travel of approximately up to 25%.

Nice To Haves

• Bachelor’s degree or higher.
• Industry-related experience.
• Creative strategic thinking and a record of driving performance.

Responsibilities

• Lead day-to-day service delivery and manage client requests.
• Ensure KPI/SLA compliance and meet client and SPS deadlines.
• Manage site operations, staffing, schedules, resources, and vendor partnerships.
• Oversee financial performance, budgeting, P&L, profitability, and account growth.
• Maintain high levels of client and employee satisfaction (CSI/ESI).
• Coach, develop, evaluate, and retain team members to drive performance.
• Ensure compliance with SPS policies, safety, security, and regulatory standards.
• Resolve operational issues, incidents, and escalations in a timely manner.
• Drive process improvements, operational excellence, and special projects.
• Maintain strong communication with clients, leadership, and cross-functional teams.
• Maintain a professional appearance and attitude and adhere to required policies and procedures.

Benefits

• Career growth opportunities.
• Learning and development opportunities.
• Employee recognition programs.
• Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure and/or account.
• Employee and client referral bonuses for current employees.
• Medical, dental, and vision coverage.
• HCFSA, DCFSA, and HSA.
• Commuter transit and parking pre-tax plans.
• Supplemental life insurance, life insurance, and short-term disability.
• Accident insurance, critical illness insurance, and hospital indemnity.
• Legal program and identity theft protection.
• Pet discounts and pet insurance.
• Group home and auto insurance.
• Employee assistance program (EAP).
• Education and entertainment discounts.
• 401(k) with matching.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED