Supervisor, Client Billing
About The Position
The Supervisor, Client Billing will assist in leading a team of specialists to maximize customer reimbursement, build and maintain relationships with key client contacts, review client fee schedules and account receivables and provide recommendations as appropriate. A portion of your role will be responsible for invoicing, creating and/or sending reports, managing follow-up and responses back to referral sources, and dealing with escalations as they arise. You will continue to develop your leadership and coaching skills and will learn to effectively communicate at all levels of the organization. Utilizing your analytical capabilities, you and the Client Billing team will investigate issues, identify root cause, and establish best practices for the function, and communicate possible solutions to the customer/sales reps. This is a developmental leadership role. This position will be located at our office in Charleston, SC. This position is not eligible for employment sponsorship now or in the future. Applicants must have current and ongoing authorization to work in the United States.
Requirements
- Are detail-oriented, organized, and proactive
- Communicate clearly and confidently, both in writing and in conversation
- Are eager to learn, ask great questions, and work with others to solve problems
- Possess the ability to translate technical concepts to a non-technical audience
- B.A. in Healthcare Management, Business Administration, or related field
- 5+ years’ experience in healthcare finance/accounting industry
- Demonstrated experience with medical billing software, billing practices, and payor relations
- Customer facing responsibilities include ability to speak to operational related tasks, performance metrics, targets, etc
- Ability to communicate technical issues easily and effectively at multiple levels of the organization
- Intermediate Excel
- Strong communication, organizational, and follow up skills a must in a fast-paced environment
- Must be willing to travel up to 10% of the time
Responsibilities
- Incoming and outbound client calls; taking payment information, assisting clients with concerns/issues, collect past due invoices & updates as needed.
- Review & QA client invoices, revise as needed & make adjustments
- Assist in any additional client related duties (faxes, insurance discovery, EP correspondence, etc.)
- Consistently provide feedback to employees to ensure a positive and productive employee experience
- Set productivity and quality goals, puts monitors in place, and quickly remediates barriers to achieving those goals at the individual and/or team level for both on and offshore teams
- Confirm all necessary system and workflow adjustments as approved by customers
- Identify reimbursement issues and takes timely steps to resolve
- Monitor and communicate key metrics for customer success
- Ensure the department meets billing compliance and customer reporting requirements
- Maintain a reasonable follow up and turnaround times across the team. Ensure collaboration and effectiveness, always searching for efficiency opportunities when possible
- Research payment reconciliation as needed
- Other departmental projects or tasks deemed necessary by management
Benefits
- Comprehensive health benefits including medical, dental, vision, and telehealth
- 401(k) with company match and personalized financial coaching to support your financial future
- Health Savings Account (HSA) with company contributions
- Wellness incentives that reward your preventative healthcare activities
- Tuition assistance to support your education and growth
- Flexible time off and company-paid holidays
- Social and fun events to build community at our locations!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
