Supervisor Clerical Ambulatory
About The Position
This is a full-time position within the Enterprise Revenue Cycle department, specifically focusing on the Heart and Vascular service line. The role involves developing staffing plans, interviewing and selecting clerical team members, training new hires, coaching performance, and overseeing department metrics for productivity and quality. The position also requires auditing for compliance with policies and standard work to ensure metrics are met and processes are followed correctly. The work environment is fast-paced and requires long periods of sitting, computer and phone use, along with some walking, standing, lifting, reaching, bending, stooping, pushing, and pulling. The role requires the ability to lift up to 30 pounds and maintain clear speech and articulation.
Requirements
- High School Diploma or GED Required.
- Customer service and Practice Operations, Call Center or Ambulatory Revenue Cycle experience required.
- Must be able to lift up to 30 pounds.
- Must have intact senses of sight, hearing and touch.
- Must be able to speak and articulate clearly.
Nice To Haves
- Associates degree preferred.
- Minimum of 3 years in a medical office setting preferred.
Responsibilities
- Develops staffing plans to maximize use of resources.
- Interviews and selects clerical team members for the department in cooperation with the department manager.
- Trains and assists new clerical team members in the onboarding process for the department.
- Coaches and counsels clerical team members on their performance.
- Oversees meeting performance metrics for the department to include productivity and quality standards.
- Conducts or delegates auditing responsibility for compliance with policies and standard work for the department to ensure metrics are met and processes are appropriately followed.
Benefits
- Comprehensive suite of Total Rewards: benefits and well-being programs
- Competitive compensation
- Generous retirement offerings
- Programs that invest in your career development
- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
