Supervisor, Claims - Workers' Compensation (Fully Remote)

Aspirion•Columbus, GA

5d•$53,147 - $77,948•Remote

About The Position

The Supervisor, Workers' Compensation provides day-to-day leadership, guidance, and operational support to a team investigating and coordinating Workers' Compensation insurance benefits. The role ensures team performance, quality, productivity, and client service standards are met while fostering a collaborative, high-performing environment. The Supervisor serves as a subject matter expert, mentors team members, resolves escalated issues, and partners with leadership on continuous process improvement and operational excellence. The position supervises a team across multiple job functions, monitors performance and quality, and supports accurate, efficient work within established service-level expectations. It handles complex accounts, addresses client concerns, and works with internal and external stakeholders to support timely account resolution and reimbursement. The Supervisor also participates in hiring, training, reporting, meetings, and process improvement initiatives. This is a fully remote position for colleagues based in the United States. Working from outside the United States requires prior written approval. The role must adhere to company compliance requirements, including HIPAA and the confidential handling of Protected Health Information.

Requirements

High school diploma or GED.
At least one year of previous supervisor or team leadership experience.
At least three years of related experience in Workers' Compensation, revenue cycle management, or a related healthcare reimbursement field.
Strong leadership and team development skills.
Excellent verbal and written communication skills, including the ability to compose professional business correspondence.
Strong organizational, time management, and prioritization skills.
Exceptional attention to detail and accuracy.
Ability to manage multiple priorities effectively in a fast-paced environment.
Strong analytical, problem-solving, and critical-thinking abilities.
Excellent interpersonal skills, with demonstrated emotional intelligence and social awareness.
Ability to coach, mentor, and motivate team members effectively.
Proficiency in Microsoft Office Suite, including Microsoft Excel.
Knowledge of medical billing, insurance claims processing, and coordination of benefits, specifically Workers' Compensation.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently with minimal supervision while maintaining a high level of performance.
Ability to meet established deadlines and productivity expectations.
Ability to adhere to an established in-office/on-site work schedule.
Demonstrated history of high performance and accountability.
US-based remote colleagues may not work from a location outside the United States without prior written approval.

Nice To Haves

Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field.

Responsibilities

Provide daily leadership, coaching, and support to team members while promoting a positive and collaborative work environment.
Partner with the Manager to achieve departmental goals, operational objectives, and client expectations.
Supervise a team across multiple job functions and ensure work is completed accurately, efficiently, and within established service-level expectations.
Serve as an advanced subject matter expert in Workers' Compensation claims investigation and coordination of insurance benefits.
Resolve complex or escalated accounts while maximizing reimbursement opportunities and ensuring timely account resolution.
Perform routine quality assurance reviews of claims, investigations, and follow-up activities to ensure compliance with company standards and client expectations.
Monitor individual and team productivity, quality, and performance metrics, providing coaching and corrective action when necessary.
Delegate work assignments effectively while balancing workloads across the team.
Train, mentor, and support new and existing team members to promote professional development and operational success.
Lead departmental meetings and participate in leadership meetings to provide inventory updates, operational metrics, and team performance insights.
Review and distribute weekly status reports and communicate operational updates to leadership.
Identify workflow challenges, recommend process improvements, and implement best practices to improve efficiency and quality.
Address client concerns promptly, escalate issues to leadership as appropriate, and assist with resolution efforts.
Demonstrate exceptional customer service and maintain positive working relationships with internal and external stakeholders.
Maintain strict confidentiality of Protected Health Information (PHI) and comply with HIPAA policies and regulations.
Participate in the recruitment and interview process for prospective team members.
Perform additional duties and special projects as assigned.
Adhere to policies and procedures pertaining to HIPAA, GLBA, FCRA, and other laws applicable to business practices; attend required training, notify management of compliance concerns or incidents, and handle patient information in a HIPAA-compliant manner.