Workers Compensation Claims Administrator

North Risk Partners, LLC•Mendota Heights, MN

3d•$80,000 - $95,000•Hybrid

About The Position

The Workers’ Compensation Claims Administrator serves as a claims advocate for North Risk Partners’ clients, working closely with Risk Advisors across the company. The role resolves client issues by building trusted relationships and providing expert advocacy. The position provides service, expertise, and guidance for the prompt and fair handling of workers’ compensation claims, develops plans for high-exposure claims, monitors claims for accurate reserves and handling, and works with clients and insurance adjusters to pursue appropriate claim resolutions. It also analyzes claims information to identify loss trends, supports large client accounts, and mentors Associate Claims Administrators. The role operates primarily indoors under normal office conditions and requires travel to North Risk Partners locations and client meetings. The position may involve flexible scheduling, overtime, nights, and weekends as needed for events and meetings. The estimated annual base salary is $80,000–$95,000, plus benefits. The position is full-time and offers hybrid work opportunities.

Requirements

A combination of education and experience generally attained through a bachelor’s or associate degree and at least 6 years of work experience in workers’ compensation claims.
Strong understanding and knowledge of workers’ compensation claims processes.
Active property and casualty license.
Strong written and verbal communication skills and the ability to demonstrate empathy toward clients.
Ability to maintain professional internal and external relationships.
Ability to carry out complex tasks involving many variables.
Proficiency in Excel, Word, and database programs.
Valid driver’s license and ability to travel to company locations and client meetings.
Ability to work a flexible schedule, including overtime, nights, and weekends as needed.
Ability to perform under normal office conditions, including lifting or carrying objects up to 25 pounds; frequent twisting, bending, stooping, kneeling, squatting, standing, walking, and reaching; extended periods sitting at a desk and computer; and frequent movement around facilities.
Ability to hear, speak, and communicate effectively in English, follow oral and written instructions, and use manual dexterity and visual acuity for keyboarding, office equipment, and detailed document review.

Nice To Haves

Knowledge of ModMaster.

Responsibilities

Provide clients with service, expertise, and guidance for prompt, fair handling of workers’ compensation claims.
Develop action plans for high-exposure claims.
Provide value-added services for large client accounts.
Monitor assigned claims to support reserve accuracy and appropriate claims handling.
Liaise with insurance adjusters and clients to advocate for the best claim resolution.
Conduct challenging discussions respectfully.
Set priorities and manage workflow to ensure efficient, timely, and accurate work using company software systems.
Collaborate with team members to identify claim issues, potential solutions, strategies, and client services.
Prepare and analyze loss histories and claim reports to identify loss trends and help reduce the cost of risk.
Develop a full understanding of experience modifications, reserve analysis, and Unit Stat Card filings.
Mentor Associate Claims Administrators.