Workers Compensation Claims Administrator

North Risk Partners, LLC•Saint Cloud, MN

3d•$80,000 - $95,000•Hybrid

About The Position

The Workers’ Compensation Claims Administrator serves as a claims advocate for North Risk Partners’ clients and works closely with Risk Advisors across the company. The role resolves client issues by building trusted relationships and providing expert advocacy. It provides guidance on workers’ compensation claims, supports prompt and fair claim handling, and helps clients identify ways to reduce their cost of risk. The position also mentors Associate Claims Administrators and uses company software to manage work efficiently and accurately. The role is primarily indoors, with travel to North Risk Partners locations and client meetings across the state and potentially the region. The schedule may be flexible and may include overtime, nights, and weekends as needed for events and meetings. This is a full-time position with an estimated base salary of $80,000–$95,000 annually, plus benefits. Hybrid work opportunities are offered.

Requirements

A combination of education and experience generally attained through a bachelor’s or associate degree and at least 6 years of workers’ compensation claims experience.
Strong understanding and knowledge of workers’ compensation claims processes.
Active property and casualty license.
Strong written and verbal communication skills and the ability to demonstrate client empathy.
Ability to maintain internal and external relationships professionally.
Ability to carry out complex tasks with many variables.
Proficiency in Excel, Word, and database programs.
Ability to work a flexible schedule, including overtime, nights, and weekends as needed.
Valid driver’s license and ability to travel to company locations and client meetings.

Nice To Haves

Knowledge of ModMaster.

Responsibilities

Provide clients with service, expertise, and guidance using a planned approach to prompt, fair handling of workers’ compensation claims.
Develop action plans for high-exposure claims.
Provide value-added services for large client accounts.
Monitor specific claims to support accurate reserves and claims handling.
Act as a liaison between insurance adjusters and clients, advocating for the best claim resolution.
Conduct challenging discussions respectfully.
Set priorities and manage workflow to ensure efficient, timely, and accurate work using company software systems.
Collaborate with team members to identify claim issues, potential solutions, strategies, and services for clients.
Prepare and analyze loss history and claim reports to identify loss trends and help reduce the cost of risk.
Develop a full understanding of experience modifications, reserve analysis, and Unit Stat Card filings.
Mentor Associate Claims Administrators.