Supervisor, Claims - Workers' Compensation (Fully Remote)

Aspirion•Columbus, GA

4d•Remote

About The Position

The Supervisor, Workers' Compensation provides day-to-day leadership, guidance, and operational support to a team investigating and coordinating Workers' Compensation insurance benefits. The role is responsible for ensuring team performance, quality, productivity, and client service standards while fostering a collaborative, high-performing work environment. As a subject matter expert, the supervisor mentors team members, resolves escalated issues, and partners with leadership on continuous process improvement and operational excellence. The position supervises multiple job functions, monitors performance and quality, assigns work, supports team development, and communicates operational results to leadership. It also addresses client concerns, maintains stakeholder relationships, follows confidentiality and compliance requirements, and participates in recruitment and special projects. The role is remote-based in the United States; colleagues may not work from outside the United States without prior written approval.

Requirements

High school diploma or GED.
At least one year of prior supervisor or team leadership experience.
At least three years of related experience in Workers' Compensation, revenue cycle management, or a related healthcare reimbursement field.
Strong leadership and team development skills.
Excellent verbal and written communication skills, including the ability to compose professional business correspondence.
Strong organizational, time-management, and prioritization skills.
Exceptional attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical, problem-solving, and critical-thinking abilities.
Excellent interpersonal skills, with demonstrated emotional intelligence and social awareness.
Ability to coach, mentor, and motivate team members effectively.
Proficiency in Microsoft Office Suite, including Microsoft Excel.
Knowledge of medical billing, insurance claims processing, and coordination of benefits, specifically Workers' Compensation.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
Ability to work independently with minimal supervision while maintaining a high level of performance.
Ability to meet established deadlines and productivity expectations.
Ability to adhere to an established in-office/on-site work schedule.
Demonstrated history of high performance and accountability.
Adhere to compliance policies and procedures related to HIPAA, GLBA, FCRA, and other laws applicable to business practices; become familiar with the Code of Ethics, attend required training, report compliance concerns or incidents, handle patient information in a HIPAA-compliant manner, and demonstrate awareness of confidentiality obligations.
US remote-based colleagues may not work from a location outside the United States without prior written approval.

Nice To Haves

Associate's or Bachelor's degree in Business, Healthcare Administration, or a related field.

Responsibilities

Provide daily leadership, coaching, and support to team members and promote a positive, collaborative work environment.
Partner with the Manager to achieve departmental goals, operational objectives, and client expectations.
Supervise a team with multiple job functions and ensure work is accurate, efficient, and completed within service-level expectations.
Serve as an advanced subject matter expert in Workers' Compensation claims investigation and coordination of insurance benefits.
Resolve complex or escalated accounts, maximize reimbursement opportunities, and support timely account resolution.
Conduct routine quality assurance reviews of claims, investigations, and follow-up activities for compliance with company standards and client expectations.
Monitor individual and team productivity, quality, and performance metrics and provide coaching or corrective action when needed.
Delegate work effectively and balance workloads across the team.
Train, mentor, and support new and existing team members.
Lead departmental meetings and participate in leadership meetings, sharing inventory updates, operational metrics, and team performance insights.
Review and distribute weekly status reports and communicate operational updates to leadership.
Identify workflow challenges, recommend process improvements, and implement best practices to improve efficiency and quality.
Address client concerns promptly, escalate issues as appropriate, and assist with resolution efforts.
Provide exceptional customer service and maintain positive working relationships with internal and external stakeholders.
Maintain strict confidentiality of Protected Health Information (PHI) and comply with HIPAA policies and regulations.
Participate in recruiting and interviewing prospective team members.
Perform additional duties and special projects as assigned.