Supervisor, Claims - Property

Wawanesa Insurance•Edmonton, AB

1d•CA$85,000 - CA$100,000•Hybrid

About The Position

The Claims Supervisor contributes to Wawanesa’s goal of delivering an exceptional and consistent claims service experience by providing leadership to the claims team, focusing on the achievement of key business goals and customer service standards.

Requirements

5 + years progressive insurance adjusting experience
College /University degree preferred
Chartered Insurance Professional Designation and a desire to continue relevant industry education (FCIP, etc.)
Effective customer service skills including empathy and concern for our customers
Excellent communication skills, both written and oral
Excellent investigative and analytical skills
Highly proficient time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Excellent knowledge of policy wordings all lines of business, corporate guidelines, policies and procedures
Ability to coach, guide, and positively motivate employees
Excellent knowledge of automobile, habitational, farm and commercial policies
Excellent knowledge of medical and legal terminology
Detail oriented with a critical degree of accuracy regarding data entry
Exceptional advanced negotiation skills

Responsibilities

Provide exceptional customer service
Coordinate and supervise daily activities of claims team
Provide guidance and leadership to staff and specialists
Manage service levels by organizing, distributing, monitoring work flow and setting priorities to ensure maximum efficiency and productivity as guided by corporate policies, procedures and business plans
Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of their team’s technical competencies
Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives
Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims
Perform other duties as assigned