Commercial Property Claims Supervisor

Aviva•Oakville, ON

1d•CA$90,000 - CA$120,000•Hybrid

About The Position

Aviva Canada is seeking a Commercial Property Claims Supervisor for their Global Corporate & Specialty (GCS) Property claims team. This role is hybrid, offering a blend of flexibility and in-person collaboration. The supervisor will be responsible for leading a team of Commercial Property specialists, driving team performance, and contributing to the business unit's outcomes, strategy, and goals. The ideal candidate will foster an environment where employees can perform at their best, develop their skills, and reach their full potential. This role involves coaching, performance management, process improvement, and ensuring exceptional customer outcomes.

Requirements

CIP or FCIP Industry designation
University Degree or College Diploma or equivalent
Property technical work experience
10 + years of working in Claims / insurance industry experience with a solid understanding of Commercial Property
Previous leadership experience
Leading people through change
Performance management and career development of others
Technical competence in Commercial insurance
Excellent verbal and written communication skills
Computer proficiency; Excel, Word, PowerPoint, Outlook
Ability to gain insight from data to improve the performance of our people
Sound decision making and problem-solving skills

Responsibilities

Lead a team of Commercial Property specialists (Examining + Direct handled claims)
Identify, assess and retain the best possible talent to strengthen our business
Understand and know our people, support training and develop their capability in the role and work with them to support career aspirations while managing their performance
Have honest, constructive conversations with our people, set clear direction and goals giving frequent, honest, clear and constructive feedback to improve their performance and achieve the business goals.
Lead effectively and positively through implementation of change.
Understand and apply risk management controls proportionately
Ensure technical development of claims file handlers
Ensure our team has the tools to meet the unique demands of GCS policy holders and partners.
Create an environment dedicated to exceptional customer outcomes and champion the improvement to service.
Collaborate with internal stake holders such as underwriting, vendor managers and account managers to ensure we are fulfilling the Aviva value proposition
Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.
Customer demand analysis – assist in identifying the root cause of “waste and failure” in the business unit
Be “in the work” to understand our people’s capability, our unit’s performance.
Make decisions using data; observe the environment to identify performance blockers/barriers.
Use the data, insight and expertise of the frontline to determine how we improve our overall performance, results and the customer’s journey.
Participate in the Quality assurance program for your team.
Collaborate with the GCS Coach to identify and ensure training needs are addressed in a timely and effective manner.
Fully understand and mitigate internal and external claims risks you are accountable for managing, while meeting our compliance obligations.
Take full responsibility for the results of our team, how they contribute to the overall performance of the company and understand the consequence and impact of key decisions you make
Clearly articulate and effectively communicate the link between our purpose, strategy, commitment, and our culture
Expert understanding of the commercial claims experience while understanding the technical strategic direction for the claims file
Look for new and incremental ways to improve things every day for the customer
Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance
Maintain the accuracy and integrity of the financial information collected in Aviva systems
Identify and report on any suspicions of fraud or financial irregularities in line with existing Aviva procedures
Find opportunities to improve the customer journey, the claims handling processes, and financial outcomes for our business
Lead change initiatives for the team and business function
Work with new and existing customers and partners to develop collaboration

Benefits

base compensation
eligibility for annual bonus
retirement savings
share plan
health benefits
personal wellness
volunteer opportunities
Outstanding career development opportunities
professional development education
Competitive vacation package with the option to purchase 5 extra days off per year
Corporate wellness programs to support our employees’ physical and mental health