AVP - Property Claims

UFG Insurance•,

4d•$154,858 - $204,236•Remote

About The Position

The AVP - Property Claims provides strategic oversight and operational and technical leadership for the company’s commercial property claims function. This role ensures timely, fair, and cost‑effective claim resolutions while maintaining strong relationships with internal partners, external vendors, and insureds. The Director sets performance expectations, drives continuous improvement, ensures regulatory compliance, and supports the organization’s commitment to delivering exceptional service. This position oversees all Commercial Property lines—including large‑loss, complex, catastrophe, inland marine, and specialty property—within a Property & Casualty insurer of approximately 850 employees with no personal lines business.

Requirements

Bachelor’s degree required
10+ years of progressively responsible experience in Property Claims within the commercial P&C insurance industry.
5+ years of leadership experience managing teams handling complex commercial property losses.
Demonstrated expertise in commercial property coverages, large‑loss management, catastrophe claims, and vendor oversight.

Nice To Haves

advanced degree or industry designation (CPCP, AIC, ARM, RPA) strongly preferred.
Experience working in a mid‑sized insurer (approx. 500–1,200 employees) a strong plus.

Responsibilities

Develop and execute the organization’s strategic vision for the Property Claims function.
Lead, mentor, and develop a team of Property Claims Leaders and Claims Professionals.
Establish and drive departmental goals, KPIs, quality standards, and performance metrics aligned with company objectives.
Build a culture of collaboration, accountability, service excellence, and technical expertise.
Ensure accurate, consistent, and timely investigation, evaluation, and resolution of commercial property claims.
Oversee complex, high‑severity, and large‑loss files, providing guidance on coverage, liability, and settlement strategy.
Monitor claim trends, loss drivers, litigation exposure, and reserve adequacy.
Ensure internal controls and auditing processes are adhered to and refined as needed.
Bring actionable insights to underwriting, actuary, and risk control enabling business partners to optimize portfolio mix in collaboration with Underwriting, Risk Engineering, Actuarial, and Legal.
Maintain compliance with all state and federal claims‑handling regulations, commercial property policy forms, and corporate standards.
Oversee catastrophe response readiness, including vendor coordination, staffing plans, and workflow management.
Ensure proper documentation, reserving accuracy, and adherence to regulatory timeframes.
Manage relationships with Independent Adjusters, Engineers, TPAs, Forensic Accountants, Salvage partners, Large‑loss specialists, and other key vendors.
Evaluate vendor performance, negotiate service agreements, and ensure cost‑effective, high‑quality outcomes.
Coordinate with Litigation Counsel on disputed or litigated losses.
Oversee claim reserves, financial reporting, and claim payment accuracy.
Analyze department performance, loss trends, and operational efficiency to identify cost‑saving or process‑improvement opportunities.
Provide executive‑level reporting and insights to senior leadership.
Build strong relationships with brokers, insureds, and internal business partners.
Handle escalated customer concerns, ensuring resolutions that align with company values and compliance requirements.
Represent the organization in industry forums, regulatory discussions, and large‑loss reviews.