Supervisor, Change Management

McDonald's Corporation•Chicago, IL

9d•$93,208 - $116,510

About The Position

McDonald’s Global Business Services – Change & Organization Activation COE is seeking a Supervisor, Change Management (OCM) to support the design and execution of change management activities for the Enterprise Service Management (ESM) Program. ESM is a multi-year enterprise transformation focused on standardizing, simplifying, and elevating service delivery across McDonald’s. The program establishes a unified ServiceNow “Golden Instance” and a single, experience-led entry point for employees, franchisees, and partners to access services consistently and efficiently. Through common standards, shared knowledge, and AI-enabled capabilities, ESM reduces cost and complexity while improving service quality, reliability, and user experience. Ultimately, the program enables Global Business Services, Technology, and other functions to scale services with greater agility, transparency, and customer focus. This role will play a key part in activating adoption, embedding new ways of working, and ensuring sustained value realization across impacted stakeholder groups. Future assignments may span additional McDonald’s functional and enterprise transformation initiatives.

Requirements

Bachelor’s degree in Change Management, Business Administration, Human Resources, or a related field.
Minimum 2 years of experience supporting complex, enterprise‑level transformation or modernization initiatives.
Demonstrated knowledge of structured change management methodologies, including change impact and readiness assessments, stakeholder engagement, and communications planning.
Experienced with MS Office Suite

Nice To Haves

Experience supporting enterprise service or operating model transformations across functions such as Global Business Services (GBS), Technology, Human Resources, Finance, Data, Procurement, or similar environments.
Experience‑led change or service design experience, including the use of personas, journeys, and user‑centered design approaches.

Responsibilities

Support the development and execution of comprehensive change management strategies by applying a structured change methodology across enterprise initiatives.
Conduct change impact, readiness, and risk assessments across people, process, and technology dimensions to support successful transitions and adoption.
Assist in developing stakeholder engagement plans, including identification of key stakeholders, influencers, and resistance points, to support effective change adoption.
Support the development of change‑aligned communication strategies and plans that reinforce program objectives and engagement outcomes.
Create change communication materials and messaging tailored to diverse stakeholder groups and delivery channels.
Build foundational understanding of the sponsoring function’s business, strategy, and transformation objectives to effectively support change outcomes.
Analyze data‑driven insights (e.g., adoption, readiness, sentiment) to inform change approach adjustments and accelerate adoption.
Contribute to building enterprise‑wide change capability by supporting knowledge sharing, best practices, and continuous improvement efforts.
Apply and reinforce the enterprise change framework; support training, enablement, and coaching for partners, practitioners, and business leaders as needed.
Support COE operations, including staff meetings, learning sessions, and capability‑building activities (e.g., topic identification, content development).
Maintain and curate standard change management templates, tools, and examples to enable consistent and high‑quality change delivery.