Supervisor, Casino Services

Churchill Downs Incorporated•Vicksburg, MS

1d•Onsite

About The Position

Beautifully situated on the scenic Mississippi River, Riverwalk Casino, Located in Vicksburg, MS, has been delivering excitement and exceptional entertainment to visitors since 2008. With over 600 of the latest slot games, the atmosphere is electric. You’ll discover a wide range of classic reels, cutting-edge video slots, and the ever-popular video poker games. Additionally, we offer an array of action-packed table games to satisfy all your favorites. What truly distinguishes us? Our remarkable team! Honored as a Best Place to Work by the Mississippi Business Journal in 2018, 2019, and 2021, we take pride in having the friendliest staff in town. We cultivate a welcoming, enjoyable, and rewarding work environment, believing in investing in our team’s success. We provide growth and development opportunities to help you build a fulfilling career. Join our expanding team and bring your energy to the excitement!

Requirements

Must have the ability to obtain a Work Permit issued by the Mississippi Gaming Commission
Knowledge of internal controls for Title 31.
Knowledge of principles and processes for providing customer service.
Ability to read, accurately analyze and interpret common documentation.
Ability to accurately analyze and interpret departmental needs and results; ability to solve complex problems.
Ability to perform assigned duties under frequent time pressures in an interruptive environment.
Ability to respond to common inquiries.
Ability to write and present information to management in a reasonable manner.
Good communication and listening skills.
Employee must work the schedule assigned for business purposes.

Nice To Haves

Prior experience in handling large sums of money are preferred.
A proven proficiency with computers and ten (10) key adding machines with some knowledge of computer keyboard are preferred.
Must be able to enter data, read and interpret output from computer.
Employee must have excellent guest and human relations skills.

Responsibilities

Supervises all staff on prospective shift; Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws; Responsibilities include hiring, and training of team members, planning, assigning, and directing work; appraising performance, disciplining team members, addressing complaints and solving problems.
Approve credit for guests within his/her limit of authority; ensure that the collection and distribution of necessary credit information is handled accurately, efficiently and discreetly.
Assist Casino Services Manager with the development and implementation of departmental policies and procedures.
Ensures the integrity of all financial data produced by employees under his/her span of control.
Held accountable, to a high degree, for the accuracy, confidentiality, and thoroughness of departmental records and reports.
Ensure employees adhere to the customer service guidelines as outlined in policies and procedures.
Adheres to prompt and courteous service with a smile.
Communicates all information regarding upcoming promotions prior to effective dates making sure that the Casino Services staff is knowledgeable.
Evaluate guests’ play and issue complimentary items based on established guidelines.
Advises staff on handling guest complaints and ensuring guest satisfaction.
Ensures compliance with all regulatory controls both internal and external including those of the Mississippi Gaming Commission.
Assist guests with requests in a professional and timely manner.
All other duties as assigned.