Casino Services Supervisor

Cherokee Nation Entertainment•Catoosa, OK

2h•Onsite

About The Position

The Casino Services Supervisor is responsible for the frontline success of our Contact Center. In this role, your focus is on people and performance. You will lead a dedicated team that processes reservations for our hotel, restaurants, and shows, ensuring every interaction meets our "Platinum" service standards. You will use a sophisticated suite of tools to monitor team metrics. You are a coach at heart, spending your time mentoring associates, fine-tuning scripts, and ensuring our premium players receive the VIP treatment they expect. From 24/7 scheduling to rigorous PCI compliance, you ensure the Hard Rock rhythm never misses a beat.

Requirements

Fun and highly motivated.
Ability to take on team-based challenges and deliver high-quality work.
Experience delivering exhilarating gaming across electronic games, table games, and poker rooms.
Experience delivering legendary live entertainment from national and local acts at iconic venues.
Experience in diverse restaurants, from casual to upscale dining.
Mastery of guest service and table-side magic.
Experience helping guests unwind in luxurious hotel accommodations and world-class amenities like pools, cabanas, and golf courses.
Experience with PCI compliance.

Responsibilities

Lead a dedicated team that processes reservations for hotel, restaurants, and shows.
Ensure every interaction meets "Platinum" service standards.
Monitor team metrics using a sophisticated suite of tools.
Mentor associates and fine-tune scripts.
Ensure premium players receive VIP treatment.
Manage 24/7 scheduling.
Ensure rigorous PCI compliance.