Supervisor, Cash Applications

National Partners In Healthcare•Richardson, TX

1d•Onsite

About The Position

National Partners in Healthcare (NPH) is seeking a Cash Applications Supervisor to oversee the daily operations of the Cash Applications team. This role involves ensuring accurate and timely posting of payments, adjustments, refunds, and credit balances. The Supervisor will manage workflow, monitor staff productivity and quality, provide coaching and training, and handle escalations. This position is crucial for supporting departmental goals and continuous process improvement within the healthcare revenue cycle.

Requirements

Two to three years of experience in Cash Applications, Payment Posting, or Revenue Cycle operations.
At least two years of supervisory or team lead experience preferred.
Healthcare revenue cycle experience required.
Excellent communication skills, both written and verbal.
Strong interpersonal skills to ensure cooperation from other departments.
Thorough understanding of contracts.
Ability to obtain and interpret information surrounding contracts and reimbursement methodologies.
Skill in gathering and reporting information and analyzing outcomes.
Ability to work under pressure with effectiveness, flexibility, courtesy and tact.
Must demonstrate a positive demeanor and be professional.
Ability to motivate diverse personalities.
General understanding of the functions of other RCM departments
Must have strong computer skills with knowledge of Microsoft Word, Excel, the IDX system, ICD-10, CPT coding, typing and data entry, 10-Key, processing skills and researching skills.
Ability to work effectively and independently with staff, physicians, and external customers.
Ability to read, write, and speak English.

Nice To Haves

Bachelor's degree in Business Administration, Healthcare Administration, Finance, Accounting, or related field preferred.
Equivalent combination of education and experience may be considered.

Responsibilities

Supervise the daily workflow of the Cash Applications team to ensure work is completed accurately and within established productivity standards.
Monitor work queues and distribute assignments to balance workloads and meet departmental service levels.
Review payment posting, contractual adjustments, refunds, and credit balance activities for accuracy and timeliness.
Resolve routine operational issues and escalate complex issues to department leadership when appropriate.
Monitor daily production and quality metrics and provide timely feedback to staff.
Provide day-to-day supervision, coaching, mentoring, and guidance to Cash Applications staff.
Assist with interviewing, onboarding, and training new employees.
Conduct regular one-on-one meetings and provide ongoing performance coaching.
Assist the Director with employee evaluations and performance improvement plans.
Promote employee engagement and foster a collaborative team environment.
Ensure departmental policies and procedures are consistently followed.
Perform quality audits of payment posting and refund activities.
Identify trends or recurring errors and provide corrective coaching.
Maintain compliance with payer requirements, organizational policies, HIPAA, and regulatory standards.
Recommend workflow improvements that increase efficiency and accuracy.
Participate in departmental process improvement initiatives.
Assist in implementing new procedures and workflow changes developed by leadership.
Support system enhancements, testing, and staff education.
Serve as the primary operational resource for staff regarding payment posting questions.
Work closely with Billing, Accounts Receivable, Managed Care, Finance, and Patient Access to resolve operational issues.
Escalate payer trends and reimbursement concerns to the Director for further analysis.
Maintain effective working relationships with internal departments and external business partners.
Review daily productivity and quality reports.
Monitor departmental KPIs and communicate performance results to leadership.
Assist with preparing routine operational reports.
Track team attendance, scheduling, and workload distribution.
Maintain strictest confidentiality.
Participate in special projects, as assigned.
Adhere to all company policies and procedures.