Supervisor, Case Manager

Public Consulting Group•El Cajon, CA

3d•Onsite

About The Position

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: Program Consulting, Finance Consulting and Billing Services, Applied Technology, Outsourcing and Operations Strategy, Project and Grants Management, Assessments and Feasibility Studies. PCG is seeking a passionate, highly motivated and innovative Family Services Supervisor with an interest in public service who will oversee the CalWORKS Housing Support Program and Family Stabilization Programs in our San Diego office. The Family Services Supervisor will be responsible for supervising, mentoring, and motivating Program Assistants and Family Services Employment Training Advisors (ETAs) to ensure they follow procedural requirements of their respective programs while providing ensuring that quality case management services are provided to participants to ensure their barriers to self-sufficiency are identified and addressed. The Housing Support Program (HSP) utilizes a rapid re-housing model to assist CalWORKs families who are facing homelessness to find and maintain housing. The program will provide participating families with intensive case management, housing identification, and financial assistance. The Family Stabilization (FS) Program assists CalWORKs Employment Services families with qualifying emergencies in order to remove barriers preventing them from participating in their activities. San Diego County Residence Required.

Requirements

Display a professional level of empathy for participants and respect for cultural differences.
Ability to lead, inspire and mentor employees while setting clear performance expectations and appropriate workplace behaviors.
Ability to learn specialized databases and software systems.
Ability to effectively engage with all levels of management and staff.
Proper etiquette including customer relation techniques, superior verbal and communications skills.
Excellent accuracy and attention to detail; superior organization skills.
Demonstrated ability to establish and execute defined program goals and objectives to ensure compliance-measured performance.
Experience in monitoring, assessing, and reporting on program deliverables.
Ability to recognize and maintain the confidentiality of all materials in the work setting.
Ability to establish and maintain professional relationships with Federal, State and County agencies as well as the general public.
Exceptional strength in strategic thinking, development of action plans, and problem solving.
Possess high level of self-awareness and ability to accept feedback.
Ability to maintain composure and professionalism in all client and employee interactions within a high-pressure and dynamic work environment.
At least 2 years of supervisory experience within a housing, social services or CalWORKs/TANF setting.
3 to 4 years of customer relationship management or case management experience, preferred.
Proficient with Microsoft Office Suite.

Responsibilities

Oversee performance of Family Services case managers and a program assistant to ensure participants receive quality and timely housing services.
Ensure that program objectives, metrics, and goals are accurately tracked and met each month.
Provide coaching, mentoring and leadership to motivate and empower staff.
Assist staff in determining eligibility for HSP and FS programs.
Communicate effectively with participants, case managers, and County representatives regarding program requirements.
Communicate effectively and foster relationships with community partners that benefit program participants.
Assist with quality control procedures to ensure operational processes are executed accurately.
Validate and complete monthly reports that measure project objectives.
Adhere to County Program Guide (CPG) policies and compliance requirements.
Resolve conflicts that arise with participants and failure to comply issues.
Follow procedural requirement of CalWORKs by updating client case files in CalWIN an CERMs.
Maintain up-to-date knowledge of CalWORKs procedures and implement appropriately.
Maintain up-to-date knowledge of community resources, labor market and training resources.
Evaluate and approve payment requests for housing, utility, and vehicle repair assistance.
Elevate cases to the County Eligibility Operations when necessary.