Case Manager Supervisor

One Hope United • Tampa, FL

3d • Hybrid

About The Position

Under assigned supervisor, the Case Manager Supervisor is responsible for the supervision of the delivery of services in assigned program in accordance with program guidelines.

Requirements

• Bachelor’s degree or a Master’s degree in Social Work, Criminology, Psychology, Sociology, Counseling, Special Education, Education, Human Services Development, Child Development, Family Development, Marriage & Family Therapy, or Nursing from an accredited college or university required
• Master’s degree and at least two years of experience or Bachelor’s degree and at least four years of experience in human services or child welfare programs required
• State of Florida; Child Welfare Certification required
• Reliable transportation, valid driver’s license and acceptable driving record with OHU required levels of coverage for auto insurance required
• Ability to assess, interpret, and deliver care-related information concerning the life-span development of children and families
• Excellent written and oral communication, with ability to document in a clear, concise manner
• Highly organized, yet flexible and can handle multiple projects and or priorities well with the ability to manage tight deadlines
• Intermediate data entry skills
• Positive attitude concerning all aspects of working in a challenging environment (including significant patience and respect for children and families who can become quite angry and demanding), sensitivity to cultural needs, and ability to serve as a positive member of a working team
• Resourcefulness in researching issues, analyzing information skillfully, solving problems, and developing solutions with minimal supervision in a timely manner
• Proficient computer skills in a Microsoft Windows environment and adaptive skills to expand software application skills as necessary
• Ability to exercise discretion and ensure confidentiality
• Ability to coach, manage, and develop team members

Responsibilities

• Assists CQI in the development of agency documentation to enhance programming, to ensure quality of service and to meet the requirements of the funding source policies and procedures
• Attends court hearings, case reviews, staffing's, and meetings as needed
• Completes and submits performance appraisals in a timely manner
• Completes various outcome reports as required
• Conducts weekly unit meetings with staff
• Ensures adequate client contact is maintained in accordance with specific program guidelines and the minimum required contact hours are achieved each month
• Ensures adherence to contractual obligations with the funding source
• Ensures staff at all levels are closely monitoring child and client safety and are appropriately responsive to any situation posing a risk to, or by, a client
• Ensures that staff handles unusual incidents in a prompt and effective manner
• Handles client, staff, caretaker, and/or collateral complaints and grievances
• Manages a 24-hour on-call response system, which may be for referral intake and/or client emergencies
• Monitors program expenditures to ensure compliance with budgetary constraints
• Oversees case responsibilities and provides guidance in case planning
• Participates in agency management meetings, work groups, public speaking engagements to promote agency programs and services and trainings with funding source
• Provides direct service to children and families in the absence of assigned staff
• Provides staff with training, education, and supervision on therapeutic approaches with clients and support
• Reviews all written documents generated by staff and ensures that the required documents are in case file
• Reviews funding source policies and procedures and trains staff on the implementation of these procedures
• Reviews intake information of clients referred for services and determines if the referral will be accepted
• Staffs all cases and manages case assignments to ensure an equal distribution of cases and to maintain the appropriate staff-to-client ratios as outlined by the funding source
• Works with staff to ensure permanency for clients
• Performs other related duties as assigned

Benefits

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days, up to 6 paid Personal Days, and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level