Case Manager Supervisor

Elmcor Youth & Adult Activities Inc•New York, NY

3d•$0 - $73,701•Onsite

About The Position

The Case Manager Supervisor may carry a small case load and will assist the Program Director with administrative supervision and preparation of reports to DHS. She/He will supervise three case management staff and will act as liaison between case management staff and will work in unification with the Operations Manager and the Residential Aids staff. She/He will be required to do case management interventions with the case management staff and/or the residents of the program. She/He will be responsible for all compliance standards of DHS requirements.

Requirements

BA in related social service field and 2 years of relevant work experience or G.E.D. or High Diploma with 7+ years of relevant work experience.
A strong working knowledge/ background working with homeless families plus services rendered to the mentally ill and substance use populations.
Knowledge of DHS and entitlements for low income/homeless individuals in NYC
Basic computer literacy (e.g., Microsoft Word, e-mail, internet browsing, CARES).

Responsibilities

Supervise and support Case Management staff through orientations, training, in-services, and ongoing professional development.
Oversee client case management services by reviewing case files, monitoring progress, facilitating case conferences, and ensuring corrective action plans are implemented when needed.
Maintain accurate and up-to-date client records, case notes, supervisory reviews, and documentation within CARES and physical case files.
Monitor client well-being through office visits, unit inspections, phone contact, crisis intervention, and coordination of appropriate referrals and support services.
Prepare and analyze program reports, outcomes, and performance metrics to ensure service quality and compliance.
Collaborate with program leadership, clinical teams, and interdisciplinary staff while upholding professional ethics, resolving resident concerns, and ensuring effective service delivery.
Attend divisional housing meetings, weekly staff meetings, quarterly agency meetings, and other internal staff meetings as required.
Attend and/or coordinate case conferences with other providers.