Supervisor Case Management Medical Social Worker - Full Time - Days

Mohawk Valley Health System•City of Utica, NY

2d•$81,000 - $131,000

About The Position

Under the direction of the Sr. Director of Case Management or designee, the Case Management Medical Social Work Supervisor oversees case management staff engaged in complex case management. The supervisor provides oversight of medical social workers and discharge planners who coordinate continuous, person-centered care for patients with multiple chronic, physical, or behavioral health conditions. The role includes supervising and mentoring staff to support quality, efficient, and comprehensive care for a diverse population with complex care needs. The supervisor leads complex care team operations, uses patient data to establish KPIs and goals, monitors team outcomes, and supports coordination with the interdisciplinary healthcare team and community partners. The role also includes staff education and training, quality improvement, regulatory compliance, patient and family service, and participation in personnel recommendations and staff problem resolution. Social workers must practice in accordance with the New York State Practice Act and applicable regulatory standards.

Requirements

Master’s degree in social work.
Three years of Case Management experience.
Current New York State LMSW license in good standing.
Strong communication skills, empathy, and multi-level advocacy skills.
Knowledge of the complex health system.
High proficiency with MS Office.

Nice To Haves

Prior supervisory experience.

Responsibilities

Assess medical complexity, social determinants of health, and potential behavioral health needs that may affect a patient's ability to obtain an appropriate disposition.
Lead daily complex care team operations and strategies to help patients with high needs and chronic conditions navigate the healthcare system, reduce hospital visits, improve quality of life, and build relationships with community partners.
Analyze patient data to establish KPIs and goals and provide data-driven outcome measurements for the complex care team.
Distribute work assignments and monitor work for quality and completeness.
Ensure the Case Management team works effectively and efficiently with the interdisciplinary healthcare team to meet patient, departmental, and organizational goals.
Provide education and training to support the day-to-day operation of the Case Management department.
Help identify over-utilization of services and report trends to Case Management leadership.
Ensure the Case Management team adheres to Conditions of Participation and regulatory requirements affecting patient rights.
Engage in quality improvement initiatives, continuing education, system-wide and unit-specific teams, and efforts to identify opportunities for improvement and safe outcomes.
Maintain cooperative relationships across the healthcare team through communication, responsiveness, rapport-building, and team problem-solving.
Provide empathetic, compassionate, patient-centered service to patients and families; address concerns through positive service recovery, respond to requests, make active referrals, and provide culturally sensitive care.
With leadership and Human Resources guidance, provide input or recommendations on employee hiring, performance reviews, transfers, promotions, salary changes, disciplinary actions, terminations, and similar actions.
Resolve grievances and other staff problems fairly, promptly, and consistently, in conjunction with Human Resources as appropriate.
Lead meetings with patients, families, healthcare team members, and community partners to assist with care transitions.
If working as a social worker, practice in accordance with the New York State Practice Act and applicable regulatory standards.
Ensure understanding of and compliance with MVHS policies, procedures, and regulations.
Perform related duties as assigned.