Supervisor, Career Center

C2 GPS- Lower Rio Grande Workforce•Mission, TX

13d•Hybrid

About The Position

The Supervisor, Career Center oversees the workforce activities of the career center while ensuring compliance with workforce program requirements. The CCS is responsible for the appropriate use of workforce resources and materials for the benefit of the customers. C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers. Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada. C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Requirements

Knowledge of workforce development, economic development, business intelligence and trends, and project management.
Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
Knowledge of effective case management and counseling.
Knowledge of word processing, spreadsheet, technology, and computer skills.
Exceptional customer service and interpersonal skills.
Can effectively handle or resolve stressful or challenging situations with difficult customers.
Is sensitive to customer needs and feelings and demonstrates concern for others.
Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
Excellent verbal and written communication skills.
Ability to analyze and interpret information and data and provide relevant feedback for action.
Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
Ability to develop strategies and solutions.
Valid driver’s license and proof of insurance with good driving record.
Ability to relocate within the service delivery area.

Nice To Haves

Bilingual in English and Spanish strongly preferred.

Responsibilities

Manages the daily operations of the Career Center and related workforce programs.
Informs Manager of customer flow and recommends allocation of staff to ensure appropriate and timely provision of services.
Analyzes performance data to provide process and service delivery improvements to meet performance measures and benchmarks.
Assesses staff for professional development and provides training to achieve high standards of customer service.
Performs other related duties as assigned.