Supervisor, Care Coordination (LCSW) - Case Management - Full-time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

4d•$114,650 - $189,172•Onsite

About The Position

The LCSW Care Coordination SW Supervisor is a clinical and operational leader who assists department leadership and oversees departmental staff, including Transplant Social Workers. The role supports daily department logistics and has extensive knowledge of departmental processes. Supervisory work includes scheduling and assigning staff, approving vacations, managing timecards, contributing to department goals, and participating in disciplinary actions. The Supervisor also assists with staff selection, training, performance reviews, supervision, and quality improvement activities. The Supervisor coordinates clinical resource management across departments and hospital-wide, monitors staff clinical practice and documentation, provides case consultation and mentorship, and helps ensure appropriate staffing and continuity of services. The role supports transplant clinic and selection committee staffing, staff education, operational improvement, budget and resource monitoring, and other departmental functions. The position is full-time, exempt, and non-union, with an annual base salary range of $114,650 to $189,172.

Requirements

Master's degree in Social Work or Social Welfare from an accredited college or university.
Two years of experience as a clinical social worker in a healthcare setting, including an acute hospital or related area.
One to two years of previous supervisory experience.
Demonstrated ability to work effectively with physicians, staff, and patients.
Ability to work independently with minimal direction and supervision.
Ability to manage staff escalations.
Commitment to excellence in patient care and customer service.
Ability to perform complex analytical and administrative duties and manage conceptual assignments.
Current California Licensed Clinical Social Worker (LCSW) license through the California Department of Consumer Affairs.
Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
Completion of a Board of Behavioral Sciences-approved 15-hour clinical supervision course.
Fire Life Safety Training (LA City); if not held upon hire, the card must be obtained within 30 days and maintained through renewal before expiration (required within LA City only).

Nice To Haves

Certified Clinical Transplant Social Worker (CCTSW).
Valid and current California license.

Responsibilities

Coordinate and integrate clinical resource management activities at intradepartmental, interdepartmental, and hospital-wide levels.
Take a patient assignment when necessary to provide care.
Establish and maintain performance improvement and quality control activities for the Department and hospital.
Monitor staff psychosocial assessments, interventions, and evaluations of treatment-plan effectiveness in accordance with standards of practice and scope of care.
Consult with staff on difficult cases and provide second opinions.
Ensure staff licenses, certifications, fire cards, and annual health assessments are current.
Plan staffing, monitor and adjust coverage based on patient census, acuity, or staffing changes, and publish daily work assignments by 8:00 AM.
Assist with staff evaluations and plan services using qualified, competent staff.
Assist the Director with performance appraisals and performance management, including attendance monitoring.
Audit staff documentation for completeness, accuracy, appropriateness, and clarity.
Support and mentor staff and manage staff escalations.
Provide staff orientation, training, and continuing education.
Assist with staffing the transplant clinic and selection committees.
Work with staff to ensure necessary information is transmitted to the Independent Living Donor social worker.
Assist leadership with department goals and maintaining acceptable variance from operational and productivity budgets.
Monitor space and resource requirements and the use of outside resources.
Assist with KRONOS timekeeping.
Implement and maintain systems and protocols to improve operations.
Complete eSRM reports.
Perform other duties as assigned.