Supervisor, Care Coordination (LCSW) - Case Management - Full-time 8 Hour Days (Exempt) (Non-Union)
About The Position
The LCSW Care Coordination SW Supervisor is a clinical and operational leader who assists department leadership and oversees departmental staff, including Transplant Social Workers. The supervisor supports the department’s daily logistics and has extensive knowledge of its processes. Duties include managing schedules and daily assignments, approving vacations, managing timecards, contributing to department goals, and participating in staff selection, training, performance review, supervision, and disciplinary actions. The supervisor also participates in Quality Improvement activities and may take a patient assignment when needed. The role coordinates clinical resource management across departments and hospital-wide, monitors staff psychosocial assessments and interventions, consults on difficult cases, and supports quality and performance improvement. The supervisor plans staffing according to census, acuity, and staffing changes; creates and publishes daily work assignments by 8:00 AM; supports evaluations and performance management; reviews documentation; mentors staff; handles escalations; and provides orientation, training, and continuing education. The role also assists with transplant clinic and selection committee staffing, supports communication with the Independent Living Donor social worker, contributes to departmental goals and budgets, monitors space and resource use, assists with KRONOS timekeeping, maintains operational systems and protocols, and completes eSRM reports. Keck Hospital of USC is a 343-bed acute care hospital providing specialized care for complex medical and surgical conditions. It is an academic medical center with clinical trials at the hospital and affiliated research institutions. The position is full-time, 8-hour days, exempt, and non-union. The annual base salary range is $114,650 to $189,172.
Requirements
- Master’s degree in Social Work or Social Welfare from an accredited college or university.
- At least 2 years of experience as a clinical social worker in a healthcare setting, including an acute hospital or related area.
- 1–2 years of previous supervisory experience.
- Demonstrated ability to work effectively with physicians, staff, and patients.
- Ability to work independently with minimal direction and supervision.
- Ability to manage staff escalations.
- Commitment to excellence in patient care and customer service.
- Ability to perform complex analytical and administrative duties and manage conceptual assignments.
- Current California Licensed Clinical Social Worker (LCSW) license.
- Basic Life Support (BLS) Healthcare Provider certification from the American Heart Association.
- Board of Behavioral Sciences-approved 15-hour clinical supervision course.
- Fire Life Safety Training (LA City); if the card is not held upon hire, it must be obtained within 30 days and renewed before expiration. Required within LA City only.
Nice To Haves
- Certified Clinical Transplant Social Worker (CCTSW).
Responsibilities
- Coordinate and integrate clinical resource management activities at intradepartmental, interdepartmental, and hospital-wide levels.
- Provide patient care by taking an assignment when necessary.
- Establish and maintain performance improvement and quality control activities supporting the department and hospital.
- Monitor staff psychosocial assessments, interventions, and evaluation of treatment plans in accordance with practice standards and scope of care.
- Consult with staff on difficult cases and provide second opinions.
- Keep staff licenses, certifications, fire cards, and annual health assessments up to date.
- Plan, monitor, and adjust staffing based on patient census, acuity, and staffing changes.
- Create and publish the daily work assignment by 8:00 AM.
- Assist with staff evaluations and performance appraisals, performance management, and attendance monitoring.
- Plan services using appropriately qualified and competent staff.
- Audit staff documentation for completeness, accuracy, appropriateness, and clarity.
- Support and mentor staff, manage staff escalations, and provide orientation, training, and continuing education.
- Assist with staffing transplant clinics and selection committees.
- Work with staff to ensure necessary information is transmitted to the Independent Living Donor social worker.
- Assist leadership in establishing departmental goals and maintaining acceptable variance from operational and productivity budgets.
- Monitor space and resource requirements and use of outside resources.
- Assist with KRONOS timekeeping and complete eSRM reports.
- Proactively implement and maintain systems and protocols to improve operations.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
