Supervisor Business Support Long Term Care
About The Position
The Central Business Support Unit (CBSU) provides critical support to Long Term Care Homes by managing the workforce availability at our Long Term Care homes. The Microsoft Team is for the CBSU unit to efficiently collaborate to ensure that there no unfilled shifts. In this role, you will lead and supervise a team of approximately 20 direct reports, providing guidance, support, and performance management to ensure team success. As the Supervisor, Business Support, you will manage a team within the Central Business Support Unit (CBSU), which provides critical support to five Long Term Care (LTC) Homes and Adult Day Services (ADS) Programs. In this role, you will oversee staff scheduling, payroll, personnel support, data management, auditing, and procurement. You will ensure compliance with legislative requirements and contribute to service delivery that prioritizes resident care and safety. You will also help set goals aligned with regional priorities, implement policies for efficient operations, and collaborate with Homes and corporate partners to enhance business performance and manage risks. You will lead staff hiring, coaching, and performance management while managing the daily operations of the CBSU and ensuring 24/7 staffing coverage. Your responsibilities include scheduling for approximately 1,200 staff across departments, ensuring compliance with collective agreements, and updating policies to improve efficiency and reduce overtime. You will ensure accurate payroll processing, resolve discrepancies, and work closely with HR on policy and process improvements, while maintaining systems to track staff metrics and benefits. In addition, you will oversee audits and implement corrective actions for business services across all Homes, develop quality improvement programs, and ensure adherence to policies while managing staff coordination and risk. You will monitor operational trends, provide essential data for leadership decisions, influence bargaining and collective agreements, address workforce issues, and manage the program budget. Finally, you will advocate for and integrate new technologies, support scheduling software enhancements, and ensure the maintenance and support of IT systems.
Requirements
- Business or Health Administration degree or related field. Combination of education and experience may be considered
- Minimum three (3) years leadership experience; supervising/directing staff, performance management, coaching etc.
- Experience in program administration/delivery and business planning/budgets
- Experience in human resources management in a unionized environment
- Experience in project management and program development
- Knowledge and demonstrated ability in corporate core competencies including human resource management, integrated planning & prioritization, performance measurement, financial management, procurement and team development
- VSS & TB Required
- Extensive knowledge of collective agreement administration and interpretation, labour relations principles and practices and relevant employment legislation
- Current knowledge of information management tools and applications
- Exceptional verbal and written communication skills in English
- Demonstrated knowledge and skill in the implementation of change management strategies
- High level of competency in critical thinking, problem solving, and decision-making
- Strong organizational/planning, project management and time management skills
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
Nice To Haves
- Experience in health systems management in a health care setting
- Knowledge of Long Term Care divisional and regional policies and procedures, provincial standards, and relevant legislation
- Experience with JBS Software (or similar scheduling systems) and other relevant technologies
Responsibilities
- Lead and supervise a team of approximately 20 direct reports, providing guidance, support, and performance management.
- Manage staff scheduling, payroll, personnel support, data management, auditing, and procurement for Long Term Care (LTC) Homes and Adult Day Services (ADS) Programs.
- Ensure compliance with legislative requirements and contribute to service delivery that prioritizes resident care and safety.
- Set goals aligned with regional priorities, implement policies for efficient operations, and collaborate with Homes and corporate partners to enhance business performance and manage risks.
- Lead staff hiring, coaching, and performance management.
- Manage the daily operations of the CBSU and ensure 24/7 staffing coverage.
- Schedule for approximately 1,200 staff across departments, ensuring compliance with collective agreements.
- Update policies to improve efficiency and reduce overtime.
- Ensure accurate payroll processing and resolve discrepancies.
- Work closely with HR on policy and process improvements.
- Maintain systems to track staff metrics and benefits.
- Oversee audits and implement corrective actions for business services across all Homes.
- Develop quality improvement programs and ensure adherence to policies.
- Manage staff coordination and risk.
- Monitor operational trends and provide essential data for leadership decisions.
- Influence bargaining and collective agreements, and address workforce issues.
- Manage the program budget.
- Advocate for and integrate new technologies.
- Support scheduling software enhancements.
- Ensure the maintenance and support of IT systems.
Benefits
- Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date
- Automatic enrolment into OMERS pension plan (where applicable)
- Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum
- 3 Paid personal days and floating holidays
- Flexible hours supporting your wellness and wellbeing
- Annual performance review and merit increases based on performance (where applicable)
- Supportive leadership and a culture of respect and inclusion
- Access to tuition reimbursement (where applicable) and learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Manager
