Supervisor-Business Operations

Loma Linda University Health • Redlands, CA

2d

About The Position

The Supervisor-Business Operations oversees the UHC: Pathology - Billing unit to maintain consistent staffing, maximize insurance collections and productivity, and meet unit goals. The role is responsible for unit quality management and motivates employees to promote creative thinking and problem solving. The supervisor communicates regularly with the A/R Manager about work in progress, maintains knowledge of physician revenue cycle operational standards, and develops or changes processes and procedures to address changing payor directives. The role prioritizes projects, delegates work to appropriate parties, and performs other duties as needed.

Requirements

• High school diploma or GED.
• At least two years of medical billing, auditing, or collection experience for all insurance and third-party claims.
• Working knowledge of ICD and CPT coding systems.
• Ability to use a computer, printer, and position-related software such as Word, Excel, Outlook, and PowerPoint.
• Ability to operate and troubleshoot basic office equipment required for the position.
• Ability to work calmly and respond courteously under pressure, collaborate, and accept direction.
• Ability to think critically, manage multiple assignments, organize and prioritize workload, work under pressure, solve problems, recall information accurately, pay close attention to detail, and work independently with minimal supervision.
• Ability to distinguish colors as necessary; hear sufficiently for general conversation in person and by telephone and identify workplace sounds; and see adequately to read computer screens and written documents necessary to the position.
• Valid driver's license required at time of hire.

Nice To Haves

• Some post-high-school education in Business and/or Accounting.
• At least one year of supervisory experience in patient accounting in a Physician Business Office setting.

Responsibilities

• Oversee the unit to maintain consistent staffing and achieve maximum insurance collections and productivity.
• Ensure the unit meets its goals and manage quality within the unit.
• Motivate employees to promote creative thinking and problem solving.
• Communicate regularly with the A/R Manager regarding the status of work in progress.
• Maintain knowledge of physician revenue cycle operational standards for the unit.
• Develop or change processes and procedures to meet changing payor directives.
• Prioritize projects and delegate them to appropriate parties.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED