Supv Bus Office and Admit

Brown Medicine•Cranston, RI

5d•$55,744 - $91,957•Onsite

About The Position

Under the general supervision of the Manager of Patient Access, the Supervisor is responsible for the Rhode Island Hospital (RIH) and The Miriam Hospital (TMH) Business Office, Admitting, and Patient Financial Advocates. The role oversees staff and operations while supporting Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, along with its core success factors and leadership competencies. The Supervisor uses patient access metrics to identify improvement opportunities and implements changes. The role maintains registration and insurance verification procedures, monitors work quality and account reports, coordinates staffing, supports accurate payroll, and helps ensure timely, courteous service. The position also maintains quality assurance, safety, environmental, and infection-control practices in accordance with hospital policies and objectives. The role works at Rhode Island Hospital in Providence. The stated schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with an eight-hour workday. Driving is not required.

Requirements

Equivalent to a bachelor’s degree in Business or a related field.
Knowledge of an online computer system and spreadsheet software.
Knowledge of third-party medical coverage.
Three years of progressively responsible experience in a health care setting, with emphasis on computer skills.
Previous experience with Information Systems and patient registration in an acute health care environment.
One to three years of supervisory experience.
Ability to sit for long periods at a workstation and continuously use a computer and telephone.
May need to do moderate walking depending on assignment location.
Ability to lift up to 10 pounds.

Nice To Haves

Knowledge of the EPIC ADT application.

Responsibilities

Oversee the RIH/TMH Business Office, Admitting, and Patient Financial Advocates.
Review Patient Access metrics, identify opportunities for improvement, and implement changes based on the metrics.
Participate in Enterprise Patient Access meetings for Operations and Information Services.
Interview, hire, assign, schedule, train, and provide guidance and counsel to subordinate staff; conduct performance appraisals and recommend personnel actions.
Conduct periodic individual and/or group staff meetings and maintain minutes.
Develop staff plans and standards for subordinate staff performance.
Ensure employees complete required safety-related training and maintain the safety manual.
Maintain a safe working environment and take corrective action when necessary.
Train new employees and provide ongoing instruction to staff about new procedures and system upgrades.
Maintain policies and procedure manuals for the registration and Insurance Verification system.
Monitor work quality to ensure procedures are followed.
Collect and collate information for customer departments, Quality and Productivity Reports, and other statistical needs.
Monitor system reports that identify account bill holds and complete status transfers for applicable accounts.
Maintain adequate staffing, prepare staffing schedules, and reschedule personnel in short-staffed situations in the scheduling and Bed Control Department.
Ensure collection of patient co-pays in the Admitting, Pre-admission, and Business Office departments.
Prepare and maintain department statistics and assist the Manager with statistical reports as needed.
Monitor services to ensure prompt, courteous service to customers and timely completion of work.
Prepare and submit employee payroll and follow up on problems to ensure accuracy and timeliness.
Maintain quality assurance, safety, environmental, and infection-control practices in accordance with established hospital department policies, procedures, and objectives.
Perform other related duties as required.