Supervisor, Business Development

Apex Utilities Inc.•Leduc, AB

3d•Onsite

About The Position

This role is within the Corporate Services & Stakeholder Relations department, reporting to the Manager, Business Development & Community Relations. The position involves leading and executing various life cycles including new business, customer contract management, and community relations. The goal is to drive customer growth by monitoring industry trends, identifying potential customers, and nurturing them from initial interest to acquisition.

Requirements

University Degree in a relevant business or financial discipline
More than five (5) years in the utility industry
Two (2) years of experience in business development in a supervisory role
Experience in the areas of business development, including being able to handle customer escalations and resolve difficult issues
Experience in and skills in preparing economic evaluations and decision documents
Valid Class 5 Alberta Driver’s License
Acceptable driver's abstract

Nice To Haves

Advanced MS 365 Office Suite products (Word, Excel, PowerPoint, SharePoint, Outlook)
Proficient in Customer Information Systems
Intermediate skill set in utilizing Customer Relationship Management applications (i.e. Salesforce)
Strong verbal and written communication skills
Strong interpersonal and relationship building skills
Good understanding of the Alberta gas utility industry, natural gas regulatory framework and construction processes

Responsibilities

Leading and Executing the New Business Life Cycle
Building and maintaining long-term strategic relationships with new and existing customers
Preparing financial models, economic evaluations, and business cases to assess project feasibility
Preparing financial, operational, and regulatory reporting to support decision making and business reviews
Leading customer application and intake process, including communication, correspondence, and on-going support to the customer
Leading quality control and continuous improvement initiatives across new business life cycle processes
Leading and Executing the Customer Contract Management Life Cycle
Building and maintaining long-term strategic relationships with new and existing franchisees, permit holders, and large volume customers for contractual purposes
Planning, coordinating, and executing customer contract and franchise agreement life cycle processes for new and existing customers
Preparing financial analysis, evaluations and business information for customers, as required by contracts and/or business needs
Leading and Developing Community Relations
Administering and executing Apex’s sponsorship program
Preparing financial and operating reporting to support decision making and business reviews
Coordinating, participating, and representing the company as a brand ambassador at events and networking functions
Driving customer growth
Monitoring and reporting on industry trends, customer data, and competitive landscape to support strategic planning and decision-making
Identifying and nurturing potential customers from initial interest to customer acquisition