Supervisor, Billing

Chapters Health System•Remote - Florida, FL

3d•$50,528 - $75,205

About The Position

The Billing Supervisor oversees the timely and accurate submission of claims to third-party payers, ensures compliance with Medicare, Medicaid, and commercial insurance requirements, and monitors and develops billing staff. The role oversees billing operations and workflows, supports payment of accounts, and helps identify and implement process improvements. The position requires a bachelor’s degree or equivalent combination of experience and education, at least four years of related work experience (preferably in healthcare), and at least one year of supervisory or leadership experience. Candidates should know hospice and physician billing regulations, have strong analytical and problem-solving skills, be proficient in Excel, and be able to produce or review financial reports. The role also requires effective communication, organization, customer service, independent prioritization, and the ability to build working relationships with staff and third-party payers. The supervisor provides training and assistance to staff, reviews claim-submission issues, and ensures professional communication with payers and patients. The position also includes routine review and resolution of credit balances and completion of the Medicare quarterly credit balance report. Employees are expected to comply with applicable regulations and company policies, protect confidential information, use resources responsibly, and participate in quality, performance-improvement, research, and educational activities as appropriate. The compensation pay range is $50,527.53–$75,205.18. The role requires consent to drug and/or alcohol testing after a conditional offer and ongoing compliance with the Drug-Free Workplace Policy. Employees performing services for Florida affiliates are subject to eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility checks.

Requirements

Bachelor’s degree or an equivalent combination of experience and education.
Minimum of four years of related work experience, preferably in healthcare.
Minimum of one year of supervisory or leadership experience.
Knowledge of hospice and physician billing state and federal regulations.
Strong analytical and problem-solving skills.
Advanced computer skills; Microsoft Office knowledge preferred.
Proficiency in Excel and ability to produce and/or review financial reports to support continuous revenue for governmental and/or nongovernmental accounts receivable.
Ability to prioritize and multitask independently with little supervision.
Excellent customer service, written and verbal communication, organizational, and critical-thinking skills, and ability to work in a team environment.
Ability to develop and maintain effective working relationships with staff and third-party payers.
Ability to create and present reports to identify possible trends and encourage process improvements.
Satisfactorily complete competency requirements for the position.
Consent to drug and/or alcohol testing after a conditional offer of employment and ongoing compliance with the Drug-Free Workplace Policy.
For employees performing services for Florida affiliates, eligibility verification through the Florida Care Provider Background Screening Clearinghouse after a conditional offer and ongoing eligibility.

Nice To Haves

Healthcare work experience is preferred.
Microsoft Office knowledge is preferred.

Responsibilities

Oversee billing functions, including establishing goals and procedures, managing daily operations and workflow, and coordinating efforts to expedite account payments.
Supervise employees performing billing and collection tasks involving third-party payers.
Review and resolve claim-submission issues, including rejected and denied claims.
Participate in developing unit policies and procedures.
Perform billing and collection employee tasks as needed.
Ensure appropriate and professional communication with payers and patients.
Elevate payer issues and report opportunities for improvement as appropriate.
Review the credit balance report weekly and ensure balances are resolved accurately and promptly according to departmental standards; complete the Medicare quarterly credit balance report.
Serve as a staff resource by answering questions, assisting with problems, and providing training as needed.
Perform other duties as assigned.
Represent the company professionally in care and services provided to clients.
Comply with state, federal, and local regulations, company policies and procedures, and standard practices.
Observe company health, safety, and security practices and maintain confidentiality.
Use resources in a fiscally responsible manner.
Participate in community and professional organizations, organizational and individual performance improvement, professional development, company research and educational activities, sharing expertise with coworkers, and Quality Assessment and Performance Improvement activities as appropriate.