Pharmacy Billing Supervisor

Guardian Pharmacy • Springfield, MO

5d • Onsite

About The Position

The Supervisor, Billing leads the day-to-day billing, accounts receivable, and collections functions, ensuring work is accurate, efficient, and timely. The role oversees claims adjudication, batch processing and posting, account maintenance, and issue resolution to maximize revenue and provide a high level of service to residents, responsible parties, facility staff, and internal partners.

The supervisor develops and supports team members, monitors productivity and quality metrics, resolves escalated billing issues, and collaborates with other departments to improve processes and address workflow challenges. The schedule is Monday through Friday, 8 a.m. to 5 p.m. The position is based in Springfield, Missouri.

Requirements

• High school diploma or GED required.
• Five or more years of related billing, accounts receivable, collections, or claims experience; an advanced degree may substitute for a portion of the experience requirement.
• At least three years of experience in a high-volume claims processing environment.
• Strong leadership, coaching, and team-development skills.
• Advanced computer skills.
• Working knowledge of billing, accounts receivable, collections, and claims adjudication processes.
• Strong analytical and problem-solving abilities, with the judgment to resolve issues with minimal direction.
• Excellent attention to detail and commitment to accuracy and quality.
• Ability to analyze reports, identify discrepancies, and implement appropriate corrective actions.
• Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
• Ability to work independently while collaborating effectively across departments.
• Strong written and verbal communication and customer-service skills.
• Ability to thrive in a fast-paced, team-oriented environment.
• Pharmacy Technician license, certification, or registration may be required based on state and pharmacy requirements.

Nice To Haves

• Bachelor’s degree preferred.
• Previous supervisory or team leadership experience strongly preferred.
• Experience with pharmacy operating systems preferred.
• National Pharmacy Technician Certification through PTCB preferred; it may be required for certain pharmacy locations.

Responsibilities

• Supervise billing, accounts receivable, and collections activities to ensure accuracy, timely completion, and a high level of customer service.
• Manage team productivity and performance against established metrics, including production volume and error rates.
• Hire, train, schedule, coach, evaluate, and develop team members; address performance or disciplinary matters as needed.
• Ensure claims are adjudicated and billing batches are completed and posted accurately and on time.
• Monitor prior authorization and rejection queues and ensure outstanding items are researched and resolved promptly.
• Review patient, insurance, and billing information for completeness and accuracy.
• Analyze operational reports, including unbilled revenue, and explain variances and required corrections.
• Assist with month-end close activities, including statement preparation, reporting, and account analysis.
• Handle escalated billing and account issues and work toward satisfactory resolution for residents, responsible parties, and facility customers.
• Conduct customer account audits as needed.
• Serve as a subject matter expert on department systems and applications, including QS/1, DocuTrack, banking software, and other relevant programs.
• Maintain a thorough understanding of department functions and provide hands-on support to eliminate workflow bottlenecks.
• Lead the development and ongoing maintenance of training manuals, policies, and procedures for each billing function.
• Conduct regular team meetings and coordinate cross-functional discussions to improve communication and resolve operational issues.
• Collaborate with other departments on billing, claims adjudication, and customer account matters.
• Assist with incoming calls and customer service needs when necessary.
• Become cross-trained in all department functions to provide coverage and operational support.
• Lead by example through a positive attitude, dependability, commitment, productivity, efficiency, and adherence to company policies and procedures.
• Perform other essential duties as assigned.

Benefits

• Competitive pay
• 401(k) with company match
• Medical, dental, and vision benefits for full-time employees working 30 or more hours per week
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid basic life and Accidental Death & Dismemberment insurance
• Company-paid long-term disability and optional short-term disability
• Voluntary employee and dependent life, accident, and critical illness coverage
• Dependent Care Flexible Spending Accounts
• Employee Assistance Program
• Guardian Angels employee assistance fund
• Paid holidays and sick days
• Vacation benefits based on years of service

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED