Supervisor/Asst. Shift Manager - Table Games
About The Position
This role involves performing the duties of a Shift Manager in their absence, maintaining clear communication across all operational levels, and supervising floor dealers to protect game integrity through observation and adherence to procedures. The position ensures the accuracy and completion of all paperwork and pit documents, maintains guest contact, and deals all supervised games while possessing thorough knowledge of all game rules. The role also involves prioritizing tasks, handling multiple projects, investigating and resolving customer complaints, conducting employee coaching, assisting in staff training, answering customer questions, and acting as a team member to ensure smooth operations. Additionally, the role requires greeting guests professionally, understanding organizational goals, completing hourly associate evaluations, and performing other assigned duties.
Requirements
- Thorough knowledge of all rules regarding games supervised
- Ability to prioritize tasks and handle multiple projects simultaneously
- Ability to investigate and resolve customer complaints and issues
- Ability to conduct employee coaching sessions
- Ability to assist in training staff
- Ability to answer customer questions about game information
- Ability to perform as a team member and assist fellow associates
- Ability to greet guests appropriately, treating each person as an individual and in a professional manner
- Understanding of the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
- Ability to complete hourly evaluations on hourly associates
Responsibilities
- Perform Duties of Shift Manager in her/his absence
- Maintains a clear line of communication at all levels of operation when appropriate
- Supervises floor dealers and protect the integrity of games through observation and following appropriate procedures
- Ensures accuracy and completion of all signed paperwork and pit documents
- Maintains frequent and effective contact with guests
- Effectively deals all games supervised
- Maintains a thorough knowledge of all rules regarding games supervised
- Prioritizes tasks and handles multiple projects simultaneously
- Investigates and resolves customer complaints and issues
- Conducts employee coaching sessions
- Assists in training staff
- Answers customer questions about game information
- Performs as a team member and assists fellow associates to ensure a smooth operation
- Greets guests appropriately, treating each person as an individual and in a professional manner
- Understands the goals and vision of the organization and demonstrates commitment to those goals in terms of individual and team performance
- Coordinates and completes hourly evaluations on hourly associates
- Completes other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
