Supervisor, Apprenticeship Services

Skilled Trades Ontario•Mississauga, ON

15h•CA$73,372 - CA$106,304•Onsite

About The Position

The Supervisor, Apprenticeship Services oversees day-to-day delivery of apprenticeship services within an assigned region. This role supervises Apprenticeship Advisors and administrative staff to ensure efficient, accurate, and apprentice-centered services across registration processing, training agreements, exam administration, and certification support. The Supervisor serves as a key regional contact for employers, apprentices, and training providers and ensures alignment with STO standards, provincial requirements, and service excellence practices.

Requirements

Bachelor’s degree in education, public relations, strategic communications, social services or a related field
Proven experience in leadership and team management.
In-depth knowledge of apprenticeship programs and skilled trades careers.
Experience in community engagement and partnership development.
Supervisory and coaching skills; ability to delegate, set priorities, and manage performance.
Excellent written and verbal communication and customer service.
Strong organization, accuracy, and time management in high-volume administrative processes.
Competency with registration platforms, scheduling systems, and data/reporting tools.
Problem-solving and continuous improvement mindset.

Nice To Haves

Site supervisory experience along with certified trade certification is an asset
Experience supervising staff in service delivery, testing/exam operations, or education-related environments is an asset
Experience working with diverse communities and stakeholders; knowledge of apprenticeship programs and workforce development (asset).

Responsibilities

Support implementation of outreach and promotional activities led by the Regional Manager; guide staff responses to inquiries from schools, community groups, employers, and prospective apprentices ensuring consistent use of STO messaging and materials.
Schedule work, assign cases, and provide coaching, performance feedback, and training on procedures, systems, customer service, and exam administration; promote consistency and professionalism across the team. The Supervisor will contribute to strong regional operations by remaining adaptable and responsive to business continuity needs across TDA locations. This role may occasionally require onsite support at other regional sites to address emerging operational demands and ensure seamless team support.
Oversee day-to-day regional workloads, for accuracy, and service timelines to meet STO and provincial standards. They implement regional processing, exam delivery, and operational priorities as established by the Regional Manager, ensuring consistent execution of policies, procedures, and service standards.
Investigate and resolve day-to-day service and stakeholder issues; identify trends, service bottlenecks, and risks; recommend and pilot process enhancements in coordination with the Regional Manager.
Supervise staff delivering direct support on training agreements, exam process guidance (non-content), and certification steps; identify recurring barriers and recommend solutions and referrals.
Coordinate regional apprenticeship examinations including scheduling, candidate communication, accommodations logistics, room bookings, invigilator assignments, and secure handling of materials; ensure compliance with STO policies, regulatory requirements, and exam integrity protocols; manage incident reporting and post-exam handling.
Serve as a secondary point of contact for employers, apprentices, and training providers; ensure staff provide accurate guidance throughout the apprenticeship journey and escalate complex matters to the Regional Manager as needed.
Collect and validate regional service data including registrations, completions, exam attendance and outcomes, processing times, and client feedback; prepare operational summaries for KPI reporting and program evaluation.
Oversee use of registration platforms, exam scheduling systems, case management and reporting tools; monitor inventory of exam materials and room resources; ensure adherence to STO policies, data standards, and privacy requirements.