Regional Manager - Apprenticeship Services

Skilled Trades Ontario•Mississauga, ON

13h•CA$102,103 - CA$138,661•Onsite

About The Position

Skilled Trades Ontario (STO) is a Crown agency responsible for skilled trades certification in Ontario. The Regional Manager, Apprenticeship Services oversees the stakeholder engagement required to support apprenticeship program advocacy and apprentice success. This role includes leading a team of Apprenticeship Advisors who will market the apprenticeship program to potential apprentices, employers, and stakeholders, highlighting its benefits and opportunities. The manager will also provide support to apprentices, employers and journeyperson to address barriers to apprenticeship progression and completion. The manager will ensure effective collaboration with educational institutions, community centers, and organizations to promote skilled trades careers. Additionally, the manager will guide the consultation process to help apprentices set and achieve their career goals.

Requirements

Certified Trades Professional is considered an asset.
Bachelor’s degree in education, public relations, strategic communications, social services or a related field or equivalent combination of site supervisory experience along with Trade certification.
Extensive experience in public or stakeholder relations, particularly in the education, workforce development and skilled trades sectors.
Proven experience in leadership and team management.
Experience working with diverse communities and promoting programs to underrepresented groups.
Experience in partnership development with educational institutions, community organizations, and industry stakeholders.
Knowledge of Apprenticeship programs and skilled trades careers.
Knowledge of Experience in community engagement and partnership development.
Knowledge of Project management and data analysis.
Strong leadership and team management skills.
Excellent communication skills, both written and verbal.
Advanced marketing and promotional skills, including digital marketing, social media, and event planning.
Strong project management skills.
Interpersonal and networking skills.
Cultural competence and the ability to engage with diverse groups.
Creativity and innovation.
Analytical skills for assessing program effectiveness.

Responsibilities

Lead regional efforts to promote STO apprenticeship programs, working in collaboration with regional groups such as schools, community organizations, and employers. Design initiatives aimed at increasing program participation and broadening awareness of apprenticeship opportunities.
Participate in the administration of STO’s apprenticeship programs, ensuring that services such as registration, training agreements, and certification processes are delivered efficiently and align with provincial and STO standards.
Work closely with regional employers, training providers, apprentices, and other stakeholders to facilitate the smooth operation of apprenticeship programs. Act as the main point of contact for regional program-related inquiries, ensuring stakeholders are supported throughout the apprenticeship journey.
Lead a regional team responsible for delivering extended direct support to apprentices and employers, ensuring they receive timely assistance with training agreements, exams, and certification processes. Implement strategies to address common issues faced by apprentices during the lifecycle of their apprenticeship program.
Track key performance indicators (KPIs) for apprenticeship services, such as registration and completion rates, and exam success. Provide detailed reports to STO leadership to evaluate program effectiveness and highlight areas for improvement.
Manage the resolution of escalated regional issues related to apprenticeship services, such as disputes over training agreements or certification concerns. Use insights from these issues to suggest improvements to STO’s apprenticeship service delivery model.
Oversee the regional administration of apprenticeship examinations, including scheduling, invigilation coordination, exam security, and results handling. Ensure exams are delivered in compliance with STO policies, provincial regulatory requirements, and fairness standards. Implement processes that support accessibility, minimize disruptions, and maintain integrity in all exam-related activities.