Supervisor, Advisor Support

Cetera Financial Group•Dallas, TX

1d•$84,000 - $124,000•Hybrid

About The Position

The Supervisor, Advisor Support leads a team of Advisor Support Specialists and Senior Advisor Support Associates providing operational, service, onboarding, and transition support to financial professionals and their offices. The role oversees daily workflow execution, team performance, service delivery, and escalations to provide a consistent, high-quality advisor experience. It serves as the primary escalation point for complex advisor support matters and partners with Compliance, Supervision, Licensing, Operations, and other corporate support teams to resolve issues. The position acts as a liaison between advisors and internal business partners, but does not have compliance oversight or supervisory functions. This hybrid role requires regular in-person attendance on scheduled workdays under the Company’s Hybrid Workplace Policy. Travel may be up to 10%. The role follows standard business hours, with flexibility as business needs require. The base annual salary range is $84,000–$124,000, plus a competitive performance-based bonus. Salary may vary based on factors such as skills, experience, certifications, and location.

Requirements

Bachelor’s degree in business administration, finance, management, or a related field, or an equivalent combination of experience and education.
5+ years of experience in financial services, advisor support, operations, service delivery, or related business support functions, including prior leadership, supervisory, or team lead responsibilities.
Experience supporting independent advisors, branch offices, or wealth management organizations.
Experience with advisor onboarding, transitions, operations, and service support functions.
Experience partnering with Compliance, Supervision, Licensing, and Operations teams.
Regular in-person attendance on scheduled workdays in accordance with the Company’s Hybrid Workplace Policy.
Ability to travel up to 10%.
Availability during standard business hours, with flexibility as business needs require.

Nice To Haves

FINRA registrations are preferred but not required.

Responsibilities

Lead, coach, and develop Advisor Support Specialists and Senior Advisor Support Associates.
Manage team workload, capacity planning, and resource allocation to support advisor needs.
Establish service standards, performance expectations, and team support processes.
Serve as the primary escalation point for complex advisor support, service, and operational issues.
Oversee advisor onboarding, transitions, and integration activities.
Build and maintain relationships with advisors, branch personnel, and internal business partners.
Coordinate with Compliance, Supervision, Licensing, Operations, and other support teams to resolve issues and communicate in a timely manner.
Monitor service performance, identify trends, and implement process improvements to improve efficiency and advisor satisfaction.
Ensure advisor support services are delivered accurately, consistently, and on time.
Provide leadership with insights, recommendations, and reporting on advisor support operations and service effectiveness.