Supervisor, Advisor Support
About The Position
The Supervisor, Advisor Support leads a team of Advisor Support Specialists and Senior Advisor Support Associates providing operational, service, onboarding, and transition support to financial professionals and their offices. The role oversees day-to-day workflow execution, team performance, service delivery, and escalation management to ensure a consistent, high-quality advisor experience. It is the primary escalation point for complex advisor support matters and works closely with Compliance, Supervision, Licensing, Operations, and other corporate support teams to resolve issues. The role serves as a liaison between advisors and internal business partners but does not have compliance oversight or supervisory responsibilities. The position is hybrid and requires regular in-person attendance on scheduled workdays under the Company’s Hybrid Workplace Policy. Travel may be up to 10%. Hours are standard business hours, with flexibility as business needs require.
Requirements
- Bachelor’s degree in business administration, Finance, Management, or a related field, or an equivalent combination of education and experience.
- 5+ years of experience in financial services, advisor support, operations, service delivery, or related business support functions, including prior leadership, supervisory, or team lead responsibilities.
- Experience supporting independent advisors, branch offices, or wealth management organizations.
- Experience with advisor onboarding, transitions, operations, and service support functions.
- Experience partnering with Compliance, Supervision, Licensing, and Operations teams.
Nice To Haves
- FINRA registrations are preferred but not required.
Responsibilities
- Lead, coach, and develop Advisor Support Specialists and Senior Advisor Support Associates.
- Manage team workload, capacity planning, and resource allocation to support advisor needs.
- Establish service standards, performance expectations, and support processes across the team.
- Serve as the primary escalation point for complex advisor support, service, and operational issues.
- Oversee advisor onboarding, transitions, and integration activities.
- Build and maintain relationships with advisors, branch personnel, and internal business partners.
- Coordinate with Compliance, Supervision, Licensing, Operations, and other support teams to facilitate issue resolution and timely communication.
- Monitor service performance, identify trends, and implement process improvements to enhance efficiency and advisor satisfaction.
- Ensure accurate, consistent, and timely delivery of advisor support services.
- Provide leadership with insights, recommendations, and reporting related to advisor support operations and service effectiveness.
Benefits
- Inclusive health, dental, vision, and life insurance plans.
- Mental health benefits.
- 20+ days of paid time off, paid holidays, and two paid wellness days.
- 401(k) savings plan with company contributions up to 5%.
- Paid parental leave for birth, adoption, and fostering.
- Health Savings Account and Flexible Spending Account options.
- Employee Assistance Program (EAP).
- LifeLock identity theft protection.
- Pet insurance.
- Paid caregiver leave.
- Other voluntary benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
