Supervisor, Accounts Receivables

Regional Municipality of Wood Buffalo•Fort McMurray, AB

7d•CA$129,438 - CA$136,834•Onsite

About The Position

The Regional Municipality of Wood Buffalo (RMWB) is seeking a passionate and driven professional to join our Corporate Services Department - a cornerstone of our municipal operations. Keep the engine running - with excellence. From IT and Accounting to Asset Management and Taxation, our Corporate Services Division supports the entire municipality. This division ensures we remain fiscally responsible, operationally efficient, and ready to meet tomorrow’s challenges. If you're ready to be part of a collaborative and forward-thinking organization where your skills make a difference, this is your space to grow.

Requirements

High level of competency with the accounts receivable module and actions in SAP.
Ability to extract raw data, analyze large volumes of data, generate reports, conduct analysis, and provide recommendations.
Skilled in identifying internal controls or modifying existing controls to mitigate risks and safeguard assets.
Ability to empower people, strong organizational skills, and use of innovative approaches in situations involving priorities and simultaneous demands.
Ability to manage escalated customer grievances in a professional and calm manner.
Excellent interpersonal, analytical, and collaborative skills, and a demonstrated ability to assess situations from a business perspective.
Experience working in a team-orientated, collaborative environment, with strong leadership skills.
Excellent written and verbal communication skills in both technical and user-friendly language, including instructional, facilitation, and presentation skills.
Adherence to administrative directives, policy, legal requirements, and a high level of proficiency in accounting standards.
Extensive experience in the use of spreadsheet applications and other computer software.
Degree in Business Administration, Accounting, or Finance.
Chartered Professional Accounting (CPA), Certified Management Accounting (CMA), Certified General Accounting (CGA), or Chartered Accounting (CA) Designation is required.
Five (5) years of experience in an accounting or finance environment which includes a minimum of (1) one year of experience in a billing/accounts receivable environment.
Two (2) years of supervisory/leadership experience, preferably in a unionized environment.
Experience must include cash supervision and working with SAP (or similar ERP system), accounts receivable, and invoicing software.
Ability to provide a Criminal Record Check for review and acceptance.

Nice To Haves

Experience working in a public sector environment with unionized and non-unionized employees considered an asset.

Responsibilities

Assisting the Manager, Accounting Services with maintaining strong internal financial controls to effectively handle cash and cash transactions.
Supervising accounts receivable transactions including, but not limited to utility billings, general trade receivable, ambulance services invoicing, and customer account assessment and adjustments.
Ensuring that confidential client information relative to collections on accounts and billing of services offered by the Municipality is maintained through internal control processes.
Performing supervisory tasks for assigned team members.
Working with teams to plan and balance workload.
Ensuring teams are managed fairly and consistently, and that work processes are followed and coordinated to ensure service levels.
Developing training modules and training staff on cash handling policies, procedures, and best practices.
Mentoring, coaching, and providing support to staff.
Participating in the continuous research, development, improvement, and implementation of effective departmental strategies, tools, and guidelines based on the Municipality’s best practices.
Analyzing the effectiveness of departmental programs and making suggestions for further improvement.
Providing input to department business plans, initiatives, and budget to ensure continuous achievement of department goals.
Developing framework and governance to ensure timely and effective recovery on accounts and developing recommendations for rates under the utility, fees, and rates.
Preparing Council reports pertaining to the Utility Fees Bylaw and account write-offs.
Ensuring adherence to public sector accounting guidelines within billing practices and financial controls.
Identifying areas for improvement and reduced risk.
Leveraging automation and modern business practices to ensure the continuous improvement of business processes.
Providing detailed and accurate information to auditors.
Preparing, reviewing, and approving journal entries, monthly reconciliations, and year-end procedures.
Verifying general ledger revenue and expense transactions.
Investigating and following through to resolution of system and process related issues.
Monitoring statistics for the billing function relative to the number and volume of accounts processed, collected, etc.
Managing the administration and delivery of billing services (which includes utility billing and trade receivable billing) with a strong focus on high levels of customer service.
Coordinating with stakeholders on variance analysis and projections of revenues, and allowance for doubtful accounts.
Dealing with escalated customer inquiries.
Upholding the Municipality’s organizational values and fostering a healthy, safe, respectful, and inclusive workplace.
Promoting the Municipality’s cultural competencies of personal accountability, continuous improvement, effective communication, collaboration, excellence in customer service, and support for common goals.