Supervisor, Accounts Receivable (Bilingual)

Softchoice • Montreal, QC

25d

About The Position

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people. We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities. As the Accounts Receivable Supervisor, you will lead a team of AR representatives and drive collections performance through clear targets, strong customer engagement, and disciplined execution of key performance indicators (KPIs). Your leadership will help improve cash flow, reduce past‑due receivables, and strengthen customer relationships. In this role, you’ll support financial stability, enable growth, and improve the customer experience by partnering across Sales and Finance.

Requirements

• A completed college diploma or related experience.
• Minimum of 5 years of experience in Accounts Receivable or collections role.
• At least 2 years of experience in a leadership role.
• Fully bilingual in English & French (Both written and spoken).
• Proven experience managing a portfolio of customer accounts.
• Strong customer service orientation, balancing relationship management with collections objectives.
• Solid understanding of fundamental accounting principles and AR processes (billing, collections, cash application).
• Intermediate proficiency in Microsoft Excel and Word.
• Strong analytical and reconciliation skills; ability to assess data, identify issues, and provide recommendations.
• Excellent verbal and written communication skills; ability to interact professionally at all levels.
• Strong interpersonal skills and success in a team‑oriented environment.
• Highly detail‑oriented with excellent organizational and time‑management skills.
• Ability to prioritize, multitask, and perform under pressure in a high‑volume environment.
• Strong problem‑solving skills and a proactive approach to issue resolution.

Nice To Haves

• A completed college diploma (Accounting or Finance related preferred)
• Proficiency in SAP and Salesforce preferred.

Responsibilities

• Champion and consistently enforce the Accounts Receivable collection policies and procedures
• Ensure full compliance with AR guidelines, controls, and procedures.
• Lead, coach, and manage a team of Accounts Receivable collectors to drive consistent, high‑quality collection performance.
• Establish, monitor, and review weekly collection KPIs, including customer touches, past‑due reductions, and collection effectiveness.
• Actively support the team by participating in collection activities and modeling best‑practice behaviors.
• Foster a performance‑driven, accountable, and collaborative team environment.
• Resolve disputed or challenging receivables through effective negotiation, problem‑solving, and stakeholder collaboration.
• Escalate issues appropriately to internal leadership or external customer executives when required.
• Act as the primary escalation point for complex, sensitive, or high risk collection matters.
• Partner closely with Sales and internal stakeholders to support timely payment resolution and minimize risk.
• Develop and maintain strong professional relationships with customers and internal account representatives.
• Champion and consistently reinforce Softchoice’s collections practices and expectations with customers.
• Review at‑risk accounts with collectors weekly and drive action plans to mitigate exposure.
• Manage a designated portfolio of customer accounts, ensuring timely follow‑up and resolution of overdue balances.
• Monitor customer payment behavior and proactively address trends impacting cash flow or delinquency.
• Manage and monitor individual and departmental monthly collection targets.
• Drive consistent progress toward receivables reduction goals and improved DSO performance.
• Ensure accountability and follow‑through against commitments and action plans.
• Identify training and development needs related to collections techniques, negotiation skills, and customer engagement.
• Provide ongoing coaching, feedback, and performance guidance to collectors.
• Support continuous improvement initiatives within the collections function.
• Demonstrate flexibility and adaptability within a fast‑paced IT sales and services environment
• Provide ad hoc analysis, reporting, or operational support related to collections as requested by management.
• Create an engaging and inclusive team environment for your direct reports.
• Hold regular team meetings and 1:1s; connect team members to relevant programs and resources.
• Support career growth through development plans, goal-setting, and ongoing feedback.
• Provide support on complex customer situations and escalations.
• Coach and develop the team using a human and inspiring coaching model.
• Run periodic pulse surveys and implement action plans to improve engagement.
• Ensure coverage during Canadian and U.S. holidays and during month/quarter/year‑end periods.
• Manage scheduling, vacations, and absence tracking.

Benefits

• Health and Wellbeing: Medical and Dental Care, Employee & Family Assistance Program
• Financial Benefits: RRSP/DPSP Retirement Savings Plan with Company Matching, Life and Disability Insurance
• Paid Time Off: Vacation and Sick Leave, Holidays, Parental Leave, Volunteer Days, Bereavement Leave
• Additional Perks: Employee Discount Program
• Competitive Benefits: Benefit from competitive perks that start on day one

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees