Accounts Receivable Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING•Doral, FL

1d•$70,000 - $90,000•Onsite

About The Position

The accounts receivable supervisor is responsible for ensuring that the AR associates are providing accurate, timely, and professional service. Responsible for the supervision of the team, PTO review and approval and ensure there is sufficient coverage. Ensures that there is timely response and resolution to request, questions and/or concerns; also responsible for keeping their supervisor informed of potential issues and/or changes. As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting. As a key associate of the Accounts Receivable Department, it is imperative to provide a professional and competent image: providing friendly and professional customer service is essential, while timeliness and professional appearance are key. The position is fundamental to the operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management and good interpersonal skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Supervisory, Leadership skills, independent thinker
Strong Interpersonal and Communication Skills
Strong software skills
Problem Solving/Analysis
Time Management
Customer/Client Focus
1 to 3 years of customer service experience in related field.
Working knowledge of computer and associated programs.
Ability to multi-task, set and manage priorities.
Excellent communication and listening skills to interact with a diverse and multi culture population.
Keyboarding ability with accuracy at 45-50 words a minute
Must function in team environment.

Responsibilities

Customer Service & Research
Ensure that the telephone is answered courteously and professionally, and messages are responded to timely.
Assist and ensure that all e-mails are responded to in a timely manner, including the AR inbox
Assist and ensure that the team assist residents, property managers, district managers, and accountants with questions related to accounts receivable.
Research ledgers & provide feedback or resolution in a timely manner.
Update resident information from required documentation.
Process coupons and statements for both developer and non-developer units
Process and ensure that budgets and statements are processed in accordance with established timelines.
Ensure customer payments for assigned properties are applied timely (lockbox, checks, wires, etc)
Ensure credit card payments and credits are recorded timely.
Ensure returned items are recorded and processed in a timely manner
Process adjustments to resident accounts maintenance, special assessments, parking, late fees, finance, and interest charges.
Adhere to the processes established for write-off & submission of outstanding receivables to 3rd party collection agencies as required.
Copying, filing, & scanning documentation as required
Special projects as instructed and other duties as assigned