Supervisor, Accounts Payable

Fortune Brands • Deerfield, IL

7d • $60,000 - $90,000 • Hybrid

About The Position

The Supervisor, Accounts Payable oversees end-to-end accounts payable operations for designated Business Units, ensuring accurate, timely, and compliant service through the third-party outsourcing partner Genpact. The role is the primary point of contact among the business, AP operations, and the outsourced provider, with responsibility for service excellence, issue resolution, stakeholder satisfaction, and continuous process improvement.

The Supervisor partners with Finance, Procurement, Internal Audit, Treasury, and business leaders to manage escalations, monitor service levels, strengthen controls, and ensure operational effectiveness. The role also provides guidance, coaching, and functional leadership to AP team members and outsourced resources.

The position is hybrid in Deerfield, Illinois, with flexibility to work from home on Mondays and Fridays.

Requirements

• At least 4 years of Accounts Payable, Shared Services, or accounting experience.
• Strong understanding of accounts payable processes, internal controls, and accounting principles.
• Experience working with ERP systems such as SAP, Oracle, PeopleSoft, or similar platforms.
• A bachelor’s degree in Accounting, Finance, Business, or a related field is preferred.

Nice To Haves

• Experience in a shared services or outsourced AP operating model.
• Experience presenting operational performance metrics to leadership and business stakeholders.
• Knowledge of SOX controls, audit support, 1099 reporting, and vendor compliance requirements.
• Experience leading process improvement initiatives using Lean, Six Sigma, or continuous improvement methodologies.
• Experience supporting multiple Business Units in a complex organizational structure.

Responsibilities

• Manage the relationship with outsourced AP provider Genpact and ensure agreed service levels, operational excellence, and compliance with company policies.
• Monitor AP performance metrics, identify service gaps, and drive corrective actions to improve accuracy, timeliness, and customer satisfaction.
• Lead operational reviews with Genpact covering performance, issue trends, root causes, and improvement initiatives.
• Oversee outsourced invoice processing, vendor maintenance, payment execution, and expense reporting.
• Ensure timely and accurate vendor payments, appropriate controls, and required documentation.
• Manage weekly and monthly payment activities, including checks, ACH, wire transfers, and exception processing.
• Support the company’s vendor and customer escheatment process.
• Serve as the primary AP contact for designated Business Units and Corporate Functions and build stakeholder relationships.
• Conduct monthly stakeholder business reviews, communicate AP performance and open issues, and align on improvement opportunities.
• Develop and present reports, dashboards, and executive summaries on AP operations, service levels, issue resolution, and audits.
• Work with business leaders to identify operational challenges and recommend efficiency and stakeholder-experience improvements.
• Provide responsive support, clear communication, and effective issue resolution.
• Own complex AP escalations and coordinate among internal stakeholders, vendors, and Genpact.
• Maintain an issue log and ensure timely investigation, root-cause analysis, corrective actions, and communication of resolution plans.
• Drive accountability for issue remediation and prevent recurring operational challenges through process improvements.
• Escalate systemic risks and control concerns to leadership with recommended action plans.
• Provide day-to-day guidance, coaching, and functional leadership to AP team members and outsourced resources.
• Support onboarding and process training for new AP team members and Genpact personnel.
• Identify, lead, and implement improvements to increase efficiency, strengthen controls, and enhance stakeholder satisfaction.
• Promote standardized AP processes across Business Units while maintaining compliance with controls and company policies.
• Support change management for system enhancements, process redesign, and operational improvements.
• Oversee vendor statement reconciliations and resolution of invoice or payment discrepancies.
• Support month-end close, including accrual reviews, reconciliations, and reporting.
• Lead AP support for internal and external audit requests, coordinating deliverables and timely responses.
• Monitor compliance with SOX controls, company policies, and AP procedures.
• Support 1099 reporting, vendor compliance, and other regulatory obligations as needed.

Benefits

• Annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• Comprehensive health plans.
• 401(k) program with a company contribution.
• Product discounts.
• Flexible time off benefits.
• Adoption benefits.
• Employee Resource Groups (ERGs).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager