Supervisor 3 (Court Operations Supervisor)

State of Oregon • Bend, OR

4d • Onsite

About The Position

The Oregon Judicial Department (OJD) serves the public, and the people we serve may be facing challenging life circumstances, high levels of stress, or confusion about their next steps. The work you will do in this role affects members of our community who come to the court to have their cases resolved. We need people who want to impact their communities, value OJD’s efforts to remove barriers to access justice services, and welcome interacting with the public. We are committed to building a diverse, inclusive team and encourage candidates of all backgrounds to apply. We consider relevant work experience, education, and any transferable skills and abilities that may meet our qualifications or the skills and attributes we need for this position. We welcome all candidates who are inspired by our work and mission. The Deschutes County Circuit Court in Bend, Oregon, is hiring a Court Operations Supervisor (Supervisor 3).

Requirements

• Associate’s degree in business, management, or a related field.
• Five (5) years of progressively responsible supervisory or staff-support experience.
• Qualifying OJD experience would be at the equivalent of Court Operations Associate or above.
• Recent experience must reflect staff support or supervision, directly or through lead workers, of staff performing a wide variety of clerical, analytical, and technical support duties.
• Supervisory experience must include most, or all, of the following: special projects, developing and updating policies and procedures, hiring or recommending hiring, training, assigning and reviewing work, evaluating performance, responding to staff concerns, and handling disciplinary actions.
• Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position.

Nice To Haves

• Experience working in a court environment is preferred.

Responsibilities

• Hire, train, coach, mentor, and motivate the Court Operations staff.
• Assign and set priorities for staff work assignments, review completed work for accuracy and timeliness, and provide feedback.
• Schedule and attend monthly work unit meetings and keep staff informed about changes to laws, rules, policies, and procedures.
• Approve time sheets, maintain employee records, conduct performance appraisals, identify and resolve workflow and personnel issues, and reward and discipline staff as appropriate.
• Create and update position descriptions, conduct job interviews and reference checks, make job offers, and update training materials when hiring needs arise.
• Analyze the effectiveness of work unit operations as a member of the court’s management team.
• Participate in weekly team meetings and bring issues to the team in an honest, constructive, and solution-oriented manner.
• Develop and implement new court policies, procedures, and forms.
• Implement changes to existing court procedures in response to statutory changes and customer service needs.
• Foster strong working relationships with judges, court staff, public and private-sector agencies, upper-level managers, external stakeholders, and community partners to help increase our court’s effectiveness.
• Resolve complex issues regarding appellate transcripts, retaining and dispositioning exhibits within prescribed policies and timelines.
• Monitor individual workloads to ensure the court is meeting mandatory deadlines and performance measures.
• Teach staff about our business continuity plan, evacuation strategies, and emergency procedures.
• Provide backup coverage for supervisors in the Court Information and Accounting section and the Court Records section.
• Constantly monitor courtroom dockets to re-evaluate staffing needs in each of the courtrooms and make quick/immediate decisions regarding reallocation of staff, balancing individual courtroom needs, judges’ expectations, and staff availability.

Benefits

• 95% to 99% of medical insurance premiums paid for full-time employees, including mental health coverage.
• 10 paid holidays.
• 2 floating holidays.
• 3 personal business days.
• Separate sick and vacation paid leaves (prorated for part-time employees).
• Optional insurances.
• Flexible spending plans.
• 5% allowance for bilingual skills (includes ASL) if you can pass a skills test and are assigned to use those skills on the job.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree