Supervising Systems Analyst

Bay Area Air District • San Francisco, CA

5d

About The Position

Bay Area Air District is seeking a Supervising Systems Analyst for the Infrastructure & Operations Section of its Information Services Division. This is a full-time, represented position. Under the general direction of the Manager of Infrastructure & Operations, the role supervises the Infrastructure & Operations Team and provides critical IT services and support to software development teams and program areas advancing air quality science and engineering. The position oversees IT infrastructure projects, supports operational excellence, and drives initiatives to modernize the Air District’s technology landscape. It requires thorough knowledge of IT operations and best practices, with an emphasis on improving operational support processes, customer service, and the delivery of reliable and innovative IT solutions.

This is the supervisory level in the systems analyst series, combining supervision with technical expertise in support of the Air District’s goals. The incumbent is responsible for achieving program goals and objectives within policy guidelines. The position receives supervision from a manager and directly supervises staff. It is distinguished from the Manager level, which has overall managerial responsibility for assigned programs, staff, and defined functional areas.

Work is primarily performed in a typical office environment and may include on-site support as needed and occasional travel to satellite sites. Standby and callback assignments outside regular work hours are required; occasional after-hours or weekend support may also be needed. The application deadline is 5:00 p.m. on November 20, 2026.

Requirements

• Bachelor’s degree from an accredited college or university in computer science, information technology, or a closely related field, and four years of experience in systems analysis, design, and IT project management, including at least two years in a leadership or supervisory role; equivalent combinations of education and experience may be considered.
• Must be able to work standby and receive callback assignments outside regular work hours.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Strong analytical, organizational, customer service, and interpersonal skills.
• Ability to establish and maintain effective working relationships in a diverse and collaborative environment.
• Ability to adapt to changing priorities and organizational needs.

Nice To Haves

• Technical expertise in Microsoft and Cloud Technologies, or DevOps, Automation, and Infrastructure and Platform Services.
• Experience leading or serving as a senior technical contributor in enterprise IT operations, infrastructure, platform engineering, or systems administration.
• Experience supervising, mentoring, or providing technical leadership to professional technical staff.
• Experience supporting production technology environments and leading complex troubleshooting and escalation efforts.
• Experience developing operational processes, standards, documentation, and best practices.
• Experience administering enterprise Microsoft technologies such as Windows Server, Active Directory, Entra ID, Microsoft 365, Intune, Azure, or comparable cloud and infrastructure platforms.
• Experience supporting identity and access management, endpoint management, messaging and collaboration systems, cloud services, networking, and security technologies.
• Experience planning and performing system upgrades, patch management, backup, recovery, and operational continuity activities.
• Experience supporting or implementing DevOps, automation, infrastructure-as-code, CI/CD, monitoring, or related operational practices.
• Experience supporting software development teams, application hosting platforms, analytics environments, or cloud-native services.
• Experience designing or implementing solutions that improve reliability, scalability, security, and operational efficiency through automation and standardization.
• Industry certifications related to cloud technologies, systems administration, cybersecurity, networking, endpoint management, project management, or related disciplines.

Responsibilities

• Assign, supervise, review, and evaluate staff work; participate in staff selection; prepare performance evaluations; and provide training and professional development.
• Oversee the design, implementation, and maintenance of complex IT systems, including hardware, software, and network infrastructure.
• Ensure system performance, reliability, and security through proactive monitoring and maintenance.
• Oversee IT projects from inception to completion, defining objectives, timelines, and resource requirements and coordinating with stakeholders on deliverables.
• Develop and enforce IT policies, procedures, and best practices, and recommend updates based on industry trends.
• Provide high-level technical support for complex IT issues; oversee escalation and timely resolution of critical incidents.
• Assist in developing the IT budget, forecast costs, evaluate and procure IT solutions, negotiate contracts, and manage vendor relationships.
• Coordinate with other departments to identify IT needs and provide appropriate solutions.
• Prepare and deliver reports, presentations, and technical documentation.
• Oversee implementation of DevOps practices, including CI/CD pipelines and infrastructure automation, to improve deployment efficiency and reduce operational overhead.
• Implement and enforce cybersecurity policies and ensure IT systems comply with relevant regulations and standards.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior