SUPERVISING ELIGIBILITY TECHNICIAN
About The Position
The Supervising Eligibility Technician plans, assigns, supervises, and reviews the work of technical and clerical staff engaged in initial and continuing eligibility determinations for individuals applying for or receiving assistance payments. The role also performs complex eligibility evaluations involving several program areas and carries out related work as required. The position works under the general direction of a superior, with wide latitude for initiative and independent judgment; completed work is reviewed for conformance with established standards, rules, and general policy. The role includes overseeing staff who assist applicants and recipients with applications and supporting evidence, provide information about assistance program eligibility, conduct in-person interviews in offices and in the field, and refer people to service personnel when service-oriented assistance is indicated. The position collects data and prepares recurring and special reports, including statistical breakdowns. The person hired will have access to Federal Tax Information (FTI) and must undergo a national fingerprint background screening under the specified IRS Publication 1075 criteria. The position is at an E-Verify site containing FTI, and employment eligibility must be validated through E-Verify.
Requirements
- Thorough knowledge of federal and state laws and regulations concerning initial and continuing eligibility requirements for assistance payments.
- Thorough knowledge of departmental interview policies and the ability to conduct complete and thorough information-gathering interviews.
- Working knowledge of assistance programs.
- Ability to deal with applicants, recipients, and the public tactfully and courteously.
- Ability to supervise technical and clerical staff.
- Ability to follow written instructions and complete eligibility-related forms and applications.
- Ability to prepare and submit special and recurring reports, including statistical breakdowns.
- Ability to recognize specific information within a large volume of data.
- At least two years of academic study at an accredited institution of higher learning, or substantially equivalent education and experience.
- Full-time employment in a responsible position requiring evaluations and important decisions based on information gathered through interviews, applications, or completed records, or substantially equivalent education and experience.
- Must undergo a national fingerprint background screening because the position has access to Federal Tax Information.
- Must have employment eligibility validated through E-Verify.
Responsibilities
- Plan, assign, supervise, and review the work of technical and clerical staff performing initial and continuing eligibility determinations.
- Oversee staff assistance to applicants and recipients with applications and supporting evidence.
- Oversee the provision of information to applicants, recipients, and the public about eligibility requirements for assistance programs.
- Oversee in-person interviews conducted in offices and in the field.
- Perform complex initial and continuing eligibility determinations involving several program areas.
- Refer applicants and recipients to service personnel when their situations indicate a need for service-oriented functions.
- Collect data and prepare recurring and special reports, including statistical breakdowns.
- Perform related work as required.
Benefits
- Benefits are available to State of Rhode Island employees; details are provided through the Office of Employee Benefits.
- Direct deposit is required for employees hired after September 30, 2014.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
