Supervising Eligibility Technician

Rhode Island Department of Environmental Management•Pawtucket, RI

About The Position

The Supervising Eligibility Technician plans, assigns, supervises, and reviews the work of technical and clerical staff engaged in initial and continuing eligibility determinations for people applying for or receiving assistance payments. The position also performs complex eligibility evaluations involving multiple program areas and carries out related work as required. The role operates under the general direction of a superior, with wide latitude to exercise initiative and independent judgment. Work is reviewed upon completion for conformance with established standards, rules, and general policy. The position supervises staff and may conduct interviews in the office or in the field, assist applicants and recipients with applications and supporting evidence, provide information about assistance program eligibility, and refer people to service personnel when appropriate. It also collects data and prepares recurring and special reports, including statistical breakdowns. The employee will have access to Federal Tax Information and must undergo a national fingerprint background screening under the stated IRS Publication 1075 criteria. Employment eligibility must also be validated through E-Verify. Employees hired after September 30, 2014 are required to participate in direct deposit.

Requirements

Thorough knowledge of federal and state laws and regulations concerning initial and continuing eligibility requirements for assistance payments.
Thorough knowledge of departmental policy for conducting interviews and the ability to conduct complete and thorough information-gathering interviews.
Working knowledge of assistance programs.
Ability to provide information and deal tactfully and courteously with applicants, recipients, and the public.
Ability to supervise technical and clerical staff.
Ability to follow written instructions and complete eligibility-related forms and applications.
Ability to prepare and submit recurring and special reports, including statistical breakdowns.
Ability to recognize specific information within a large amount of data.
At least two years of academic study at an accredited institution of higher learning, and full-time employment in a responsible position requiring evaluations and important decisions based on information gathered through interviews, applications, or completed records; or a substantially equivalent combination of education and experience.
Must undergo a national fingerprint background screening because the position has access to Federal Tax Information.
Must have employment eligibility validated through E-Verify.

Responsibilities

Plan, assign, supervise, and review the work of technical and clerical staff performing initial and continuing eligibility determinations.
Oversee staff assistance to applicants and recipients with applications and supporting evidence.
Oversee the provision of information about eligibility requirements for assistance programs to applicants, recipients, and the public.
Oversee in-person interviews conducted in offices and in the field.
Perform complex initial and continuing eligibility determinations involving several program areas.
Refer applicants or recipients to service personnel when their situations indicate a need for service-oriented functions.
Collect data and prepare recurring and special reports, including statistical breakdowns.
Perform related work as required.