Superintendent Bus Operations Control

Bi-State Development Agency of the Missouri-Illinois Metropolitan District • St. Louis, MO

4d • $111,750 - $130,375 • Onsite

About The Position

The Superintendent of Bus Operations Control is a leadership role responsible for directing bus operations control center activities, including real-time dispatch, communications, and service disruption response. This role ensures safe, efficient, and reliable bus service delivery, oversees staff performance, and coordinates emergency and operational responses across departments and external partners.

Requirements

• Strong ability to perform effectively under stressful conditions.
• Strong ability to analyze operations and make decisions to ensure quality services.
• Strong ability to establish operating procedures, plan and execute service activities, and coordinate diverse personnel.
• Strong ability to establish professional relationships with police, emergency services, and external partners to support service delivery.
• Strong skills in managing employee relations issues and resolving customer service complaints.
• Strong ability to manage and supervise large groups of employees across multiple departments.
• Comprehensive knowledge of service area and routes and operating procedures for bus operations control.
• Minimum of (10) ten years of related professional experience; minimum of (5) five years of leadership experience.

Nice To Haves

• Preferred - 4 year/bachelors degree in Public transportation, public administration, or related field.

Responsibilities

• Collaborates with multiple departments to ensure routes, schedules, equipment, and services are coordinated and implemented efficiently.
• Participates in the development and administration of transit operations programs, policies, goals, and objectives.
• Enforces compliance with policies, procedures, safety rules, and government regulations, evaluates staff performance, and manages operations to performance measures.
• Trains and assigns personnel and supervises coordination of emergency service restoration and personnel notification.
• Ensures compliance with operations policies, procedures, and applicable regulations.
• Maintains and monitors towing contracts and services to maximize efficiency and control costs.
• Plans, manages, and supervises special events and emergency operations in coordination with internal teams and external partners.
• Communicates support for organizational goals, interacts with stakeholders at all levels, maintains external relationships, and keeps involved parties informed.
• Facilitates customer satisfaction by resolving customer complaints and addressing root causes of service issues.
• Responds to the control center or incident scene to restore service during emergencies.
• Manages and coordinates bus service activities, oversees response to planned and unplanned service disruptions, and directs communications to personnel and customers.
• Manages real-time bus communication and dispatch operations for a large fleet and supervisory staff.
• Compiles and submits reports documenting daily activities and performance objectives.
• Works with technical teams to maximize the use of vehicle locator systems and prepares analytical reports using operational data.
• Coordinates with municipal departments and emergency personnel on street closures affecting bus operations.

Benefits

• Join a company committed to making a positive impact in the community
• Receive a competitive salary
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans
• Let us support your well-being and professional growth while making a difference!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED